Willo Status - Incident history

[US Instance] Expect some services downtime due to server upgrade and maintenance

Wed, 7 Jan 2026 10:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , , , , , , , , , , , , , , , , ,

Jan 7, 10:00:00 GMT+0
Identified - As part of the upgrade routine, we will be carrying out server maintenance. This work will affect the Service to be unavailable during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise..

Jan 7, 10:38:37 GMT+0
Identified - The maintenance has been completed.

Expect some service interruption due to essential maintenance

Wed, 7 Jan 2026 08:00:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , , ,

Jan 7, 08:00:00 GMT+0
Identified - As part of our upgrade routine, we will be carrying out server maintenance to make the platform faster, reliable and more secure. This work may result in a temporary interruption to usual Service for several minutes during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise..

Upcoming Scheduled Maintenance – Possible Temporary Service Interruption

Tue, 9 Dec 2025 08:00:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

Dec 9, 08:00:00 GMT+0
Identified - As part of our ongoing commitment to improving platform performance, reliability, and security, we will be performing essential server maintenance. During this time, some users may experience brief interruptions to service. We apologise for any inconvenience this may cause and appreciate your understanding as we work to enhance your experience on the Willo platform. If you have any questions or need assistance, our support team is ready to help at support@willo.video. Thank you for your patience and continued trust in Willo..

Dec 9, 09:04:13 GMT+0
Identified - The maintenance has been completed.

Services down due to Cloudflare issues

Tue, 18 Nov 2025 11:37:00 +0000

Type: Incident

Affected Components: , , , , , , , , , , , , , , , , , , , , , ,

Nov 18, 11:37:00 GMT+0
Investigating - We are currently experiencing an outage and we have identified the root cause of the problem with Cloudflare. Our engineering team is currently monitoring the situation and working to restore system availability. Cloudflare are currently posting updates on the status of their investigation here which directly impacts the Willo service: https://www.cloudflarestatus.com/.

Nov 18, 19:00:42 GMT+0
Resolved - The incident has been resolved.

Nov 18, 18:59:51 GMT+0
Investigating - As a result of the most recent Cloudflare update, we are now marking this incident as resolved. Thank you for your patience. Update - Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency across the network. Our engineering teams continue to closely monitor the platform and perform a deeper investigation into the earlier disruption, but no configuration changes are being made at this time. At this point, it is considered safe to re-enable any Cloudflare services that were temporarily disabled during the incident. We will provide a final update once our investigation is complete. Nov 18, 2025 - 17:44 UTC.

Nov 18, 12:25:02 GMT+0
Investigating - Cloudflare's most recent update: We continue to monitor the system through recovery and we are seeing errors and latency return to normal levels. A full post-incident investigation and details about the incident will be made available asap. Nov 18, 2025 - 17:14 UTC.

Nov 18, 14:49:01 GMT+0
Investigating - Cloudflare have issued the following update: Monitoring - A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal. Nov 18, 2025 - 14:42 UTC We will keep the incident open until it is formally closed by Cloudflare..

Nov 18, 12:41:31 GMT+0
Investigating - Cloudflare have reported that services are recovering and we are observing improved system availability in certain regions..

[US Only] Upcoming Scheduled Maintenance – Possible Temporary Service Interruption

Tue, 18 Nov 2025 08:00:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , , ,

Nov 18, 08:00:00 GMT+0
Identified - As part of our ongoing commitment to improving platform performance, reliability, and security, we will be performing essential server maintenance. During this time, some users may experience brief interruptions to service. We apologise for any inconvenience this may cause and appreciate your understanding as we work to enhance your experience on the Willo platform. If you have any questions or need assistance, our support team is ready to help at support@willo.video. Thank you for your patience and continued trust in Willo..

Nov 18, 09:47:08 GMT+0
Identified - The maintenance has been completed.

Extended service interruption due to essential maintenance - 30 minutes

Tue, 11 Nov 2025 10:13:00 +0000

Type: Maintenance

Duration: 32 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , ,

Nov 11, 10:13:00 GMT+0
Identified - As part of our upgrade routine, we will be carrying out server maintenance to make the platform faster, reliable and more secure. This work may result in a temporary interruption to usual Service for several minutes during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise..

Scheduled maintenance of infrastructure

Tue, 11 Nov 2025 08:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components: , , , , ,

Nov 11, 08:00:00 GMT+0
Identified - Some of our systems may experience downtime during this short maintenance window. Note that we schedule these maintenance windows at times which are likely to have minimal impact. Thank you for your patience..

US1 Application Operational Issues

Mon, 20 Oct 2025 08:51:00 +0000

Type: Incident

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

Oct 20, 08:51:00 GMT+0
Investigating - Customers and candidates using our US1 application may experience errors or access issues. We are working with our cloud platform provider, AWS, to resolve it. Some of our integrated ATS partners may be impacted by this too. You can follow the status of this global outage at AWS here: https://health.aws.amazon.com/health/status.

Oct 20, 10:38:05 GMT+0
Resolved - The incident has been resolved.

[US] Upcoming Scheduled Maintenance – Possible Temporary Service Interruption

Tue, 14 Oct 2025 09:15:00 +0000

Type: Maintenance

Duration: 3 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

Oct 14, 09:15:00 GMT+0
Identified - As part of our ongoing commitment to improving platform performance, reliability, and security, we will be performing essential server maintenance. During this time, some users may experience brief interruptions to service. We apologise for any inconvenience this may cause and appreciate your understanding as we work to enhance your experience on the Willo platform. If you have any questions or need assistance, our support team is ready to help at support@willo.video. Thank you for your patience and continued trust in Willo..

[EU] Upcoming Scheduled Maintenance – Possible Temporary Service Interruption

Tue, 14 Oct 2025 06:15:00 +0000

Type: Maintenance

Duration: 3 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

Oct 14, 06:15:00 GMT+0
Identified - As part of our ongoing commitment to improving platform performance, reliability, and security, we will be performing essential server maintenance. During this time, some users may experience brief interruptions to service. We apologise for any inconvenience this may cause and appreciate your understanding as we work to enhance your experience on the Willo platform. If you have any questions or need assistance, our support team is ready to help at support@willo.video. Thank you for your patience and continued trust in Willo..

US Platform Maintenance Notice

Tue, 7 Oct 2025 08:30:00 +0000

Type: Maintenance

Duration: 3 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

Oct 7, 08:30:00 GMT+0
Identified - As part of our ongoing commitment to improving platform performance, reliability, and security, we will be carrying out essential maintenance on Willo’s US platform. 👉 Who will be affected? Only users who log in to and use Willo via our US platform may experience brief interruptions. If you normally use Willo outside the US, this will not affect you. We apologise for any inconvenience and appreciate your understanding as we continue to enhance your experience with Willo. If you have any questions or need assistance, please contact our support team at support.willo.video. Thank you for your patience and continued trust in Willo..

Scheduled maintenance period

Wed, 17 Sep 2025 21:00:00 +0000

Type: Maintenance

Duration: 3 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

Sep 17, 21:00:00 GMT+0
Identified - We’ll be upgrading core services during this window. The platform will be unavailable for employers and candidates for up to 3 hours..

Upcoming Scheduled Maintenance – Temporary Service Interruption

Mon, 15 Sep 2025 05:00:00 +0000

Type: Maintenance

Duration: 3 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

Sep 15, 05:00:00 GMT+0
Identified - As part of our ongoing commitment to improving platform performance, reliability, and security, we will be performing essential server maintenance. During this time, some users may experience brief interruptions to service. We apologise for any inconvenience this may cause and appreciate your understanding as we work to enhance your experience on the Willo platform. If you have any questions or need assistance, our support team is ready to help at support@willo.video. Thank you for your patience and continued trust in Willo..

Sep 11, 09:20:22 GMT+0
Identified - This 3h maintenance window has been replaced by a shorter one later in the week..

Upcoming Scheduled Maintenance – Possible Temporary Service Interruption

Tue, 12 Aug 2025 06:00:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

Aug 12, 06:00:00 GMT+0
Identified - As part of our ongoing commitment to improving platform performance, reliability, and security, we will be performing essential server maintenance. During this time, some users may experience brief interruptions to service. We apologise for any inconvenience this may cause and appreciate your understanding as we work to enhance your experience on the Willo platform. If you have any questions or need assistance, our support team is ready to help at support@willo.video. Thank you for your patience and continued trust in Willo..

Upcoming Scheduled Maintenance – Temporary Service Interruption

Mon, 28 Jul 2025 06:00:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

Jul 28, 06:00:00 GMT+0
Identified - As part of our ongoing commitment to improving platform performance, reliability, and security, we will be performing essential server maintenance. During this time, some users may experience brief interruptions to service. We apologise for any inconvenience this may cause and appreciate your understanding as we work to enhance your experience on the Willo platform. If you have any questions or need assistance, our support team is ready to help at support@willo.video. Thank you for your patience and continued trust in Willo..

Upcoming Scheduled Maintenance – Possible Temporary Service Interruption

Tue, 20 May 2025 06:00:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

May 20, 06:00:00 GMT+0
Identified - As part of our ongoing commitment to improving platform performance, reliability, and security, we will be performing essential server maintenance. During this time, some users may experience brief interruptions to service. We apologise for any inconvenience this may cause and appreciate your understanding as we work to enhance your experience on the Willo platform. If you have any questions or need assistance, our support team is ready to help at support.willo.video. Thank you for your patience and continued trust in Willo..

iOS 18.4 Recording Issue

Fri, 11 Apr 2025 08:29:00 +0000

Type: Incident

Affected Components:

Apr 11, 08:29:00 GMT+0
Investigating - We're currently seeing issues with recording interviews on devices running iOS 18.4. If you're using this version, you may experience problems when trying to record your responses. Recommendation: Please use an alternative device (such as a laptop or Android phone) to complete your interview while we investigate. We'll share updates once this has been resolved. Thanks for your patience!.

Apr 13, 08:13:10 GMT+0
Resolved - We've resolved the recording issue affecting candidates using iOS 18.4. After 48 hours of monitoring and verification, we can confirm that the issue is fully resolved and interviews are now working as expected on this version. Thank you for your patience..

Upcoming Scheduled Maintenance – Possible Temporary Service Interruption

Mon, 24 Mar 2025 07:00:00 +0000

Type: Maintenance

Duration: 4 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

Mar 24, 07:00:00 GMT+0
Identified - As part of our ongoing commitment to improving platform performance, reliability, and security, we will be performing essential server maintenance. During this time, some users may experience brief interruptions to service. We apologise for any inconvenience this may cause and appreciate your understanding as we work to enhance your experience on the Willo platform. If you have any questions or need assistance, our support team is ready to help on support.willo.video. Thank you for your patience and continued trust in Willo..

Expect some service interruption due to essential maintenance

Mon, 24 Feb 2025 07:00:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

Feb 24, 07:00:00 GMT+0
Identified - As part of our upgrade routine, we will be carrying out server maintenance to make the platform faster, reliable and more secure. This work may result in a temporary interruption to usual service during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support.willo.video if you have any questions regarding this server upgrading exercise..

Scheduled update - application unavailable during maintenance window

Mon, 10 Feb 2025 07:00:00 +0000

Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

Feb 10, 07:00:00 GMT+0
Identified - During this update, we’ll be introducing a range of performance enhancements to ensure a smoother experience for all users. Please note that a temporary downtime will be required during the maintenance window, which may impact access to the platform. To avoid any disruptions, we recommend refraining from using the Willo platform during this brief maintenance period. You can always stay informed about what we’re working on by visiting feedback.willo.video. Thank you for your understanding and support as we continue to make Willo better for everyone..

Scheduled update

Mon, 9 Dec 2024 19:00:00 +0000

Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

Dec 9, 19:00:00 GMT+0
Identified - This is our bi-monthly update to the platform where we introduce various performance improvements and new features. We anticipate there to be a brief period downtime as a result of some security updates so please be aware that accessing the platform during this maintenance window may be impacted. To avoid being impacted by this scheduled update we suggest you limit your use of the Willo platform during this short period of time. You can see what we are working on at feedback.willo.video at anytime. Thanks for your patience whilst we make Willo better for everyone..

Scheduled update

Mon, 25 Nov 2024 07:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

Nov 25, 07:00:00 GMT+0
Identified - This is our bi-monthly update to the platform where we introduce various performance improvements and new features. We do not anticipate any downtime but please be aware that accessing the platform during this maintenance window may be impacted. To avoid being impacted by this scheduled update we suggest you limit your use of the Willo platform during this short period of time. You can see what we are working on at feedback.willo.video at anytime. Thanks for your patience whilst we make Willo better for everyone..

Scheduled update

Mon, 7 Oct 2024 05:00:00 +0000

Type: Maintenance

Duration: 6 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

Oct 7, 05:00:00 GMT+0
Identified - This scheduled update to the platform will introduce various performance improvements and new features. We do not anticipate any downtime but please be aware that accessing the platform during this maintenance window may be impacted. To avoid being impacted by this scheduled update we suggest you limit your use of the Willo platform during this short period of time. You can see what we are working on at feedback.willo.video at anytime. Thanks for your patience whilst we make Willo better for everyone..

Scheduled update

Mon, 9 Sep 2024 06:00:00 +0000

Type: Maintenance

Duration: 2 hours and 30 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

Sep 9, 06:00:00 GMT+0
Identified - We will be introducing various performance improvements and security updates on 9th September. It is possible that there may be periods of time where the service is unavailable during the maintenance window so please be aware that accessing the platform during this time may be impacted. To avoid being impacted by this scheduled update we suggest you limit your use of the Willo platform during this short period of time. You can see what we are working on at feedback.willo.video at anytime. Thanks for your patience whilst we make Willo better for everyone..

Degraded performance due to asynchronous processing

Mon, 19 Aug 2024 08:00:00 +0000

Type: Incident

Affected Components: , , , , , , , , , , , , , , ,

Aug 19, 08:00:00 GMT+0
Investigating - We are currently experiencing degraded performance with the processing of submitted interviews. Integrated systems users will notice a delay in results being returned as a result of video processing delays. Our engineering team is working on identifying the cause of the delays and treating it. Candidates remain unaffected by this and are able to complete interviews without interruption. We will keep you all posted with any notable progress..

Aug 21, 07:27:02 GMT+0
Resolved - We have monitored the system over the last 12 hours and can confirm that normal service has resumed so we will be closing this report. Thank you once again for your patience and understanding..

Aug 20, 15:20:29 GMT+0
Investigating - We have made an update which has addressed the delays and we have increased the processing capacity to clear the backlog as quickly as possible. Based on the current rate of progress, we expect that all outstanding interviews should be processed and available within the next few hours. You can expect any integration to update as processing completes. We thank you for your patience..

Aug 20, 15:18:07 GMT+0
Investigating - We are continuing to work on resolving the delays in media processing and thank you for your continued patience. Please rest assured that we are treating this as an absolute priority and interviews will continue to process, albeit with a delay in comparison to usual service times..

Important security updates

Mon, 5 Aug 2024 08:05:00 +0000

Type: Maintenance

Duration: 40 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

Aug 5, 08:05:00 GMT+0
Identified - We are making some important security updates to all production environments. Service interruption should be negligible if at all noticeable during the maintenance window. In the unlikely event that you require additional support accessing Willo following the maintenance window as a result of these changes, please contact support@willo.video for more information..

Important security updates

Mon, 5 Aug 2024 07:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

Aug 5, 07:00:00 GMT+0
Identified - We are making some important security updates to all production environments. Service interruption should be negligible if at all noticeable during the maintenance window. In the unlikely event that you require additional support accessing Willo following the maintenance window as a result of these changes, please contact support@willo.video for more information..

Global IT outage - Willo unaffected

Fri, 19 Jul 2024 07:00:00 +0000

Type: Incident

Jul 19, 07:00:00 GMT+0
Investigating - We are aware of a global IT outage which is affecting many organisations around the world. Details of the organisations affected can be seen here: https://downdetector.co.uk/ As it stands, the Willo service remains unaffected, however we will continue to monitor and test the system to ensure that service is maintained..

Jul 19, 14:03:46 GMT+0
Resolved - The incident has been resolved.

Jul 19, 14:01:23 GMT+0
Investigating - As we are not a Crowdstrike user, we remained unaffected by this outage. Regardless, we recognised that any number of vendors or subprocessors of Willo may have been impacted by this incident which could have resulted in an impact to Willo's service. As a result of the incident now being addressed, we are comfortable that any risk has been addressed and we are now closing this incident..

Scheduled update

Tue, 11 Jun 2024 06:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

Jun 11, 06:00:00 GMT+0
Identified - This is our bi-monthly update to the platform where we introduce various performance improvements and new features. We do not anticipate any downtime but please be aware that accessing the platform during this maintenance window may be impacted. To avoid being impacted by this scheduled update we suggest you limit your use of the Willo platform during this short period of time. You can see what we are working on at feedback.willo.video at anytime. Thanks for your patience whilst we make Willo better for everyone..

Expect some services downtime due to database maintenance

Fri, 17 May 2024 18:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

May 17, 18:00:00 GMT+0
Identified - As part of the upgrade routine, we will be carrying out database maintenance work. This work result in service interruption during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise..

May 17, 06:48:49 GMT+0
Identified - TThe maintenance has been completed.

May 17, 06:46:42 GMT+0
Identified - Database maintenance is complete and we are now verifying the changes.

Degraded database performance

Thu, 16 May 2024 18:20:00 +0000

Type: Incident

Affected Components: , , , ,

May 16, 18:20:00 GMT+0
Investigating - We are currently experiencing slower than usual database performance, though the system remains available. We have identified the root cause of the problem and our engineering team is working on a fix. Details of the maintenance schedule for this can be accessed here: https://willovideo.freshstatus.io/incident/932211.

May 17, 06:48:07 GMT+0
Resolved - The incident has been resolved.

Audio playback on iOS devices

Thu, 11 Apr 2024 19:12:00 +0000

Type: Incident

Affected Components:

Apr 11, 19:12:00 GMT+0
Investigating - Audio playback on certain iOS devices can be on mute by default. We are currently working on a solution. The workaround is to playback video in fullscreen where an unmute icon will be visible..

Apr 12, 08:17:02 GMT+0
Resolved - We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks for your patience..

Partial outage due to routine patch deployment

Wed, 6 Mar 2024 12:45:00 +0000

Type: Incident

Affected Components: , , , , , , , , , , , , , , , , , ,

Mar 6, 12:45:00 GMT+0
Investigating - A routine patch deployment has resulted in a higher-than-usual database load which may cause temporary unavailability of service for some users. Our engineering team is working on fixing this as a matter of urgency. We will keep you posted on the status until we resolve the issue..

Mar 6, 13:45:35 GMT+0
Resolved - Full availability was restored as of 13:45 (UTC) and the system has remained stable for 25 minutes. This matter is now considered resolved..

Degraded performance

Mon, 29 Jan 2024 11:10:00 +0000

Type: Incident

Affected Components: , , , , ,

Jan 29, 11:10:00 GMT+0
Investigating - We are currently experiencing degraded performance resulting in difficulties accessing the Willo platform for some of our customers and candidates. Our engineering team is working on resolving the issue. We will keep you all posted on this status page. Thank you for your patience..

Jan 29, 11:49:07 GMT+0
Investigating - The incident has been resolved.

PDF downloads

Mon, 13 Nov 2023 14:46:00 +0000

Type: Incident

Affected Components: ,

Nov 13, 14:46:00 GMT+0
Investigating - Certain users are experiencing access denied issues when trying to view or download PDF files. We're working on a solution now..

Nov 13, 14:55:04 GMT+0
Resolved - This has now been fixed for all users. Please refresh your page before trying to download a PDF file again. If you have any persistent issues please contact the support team. Thanks for your patience :).

Unplanned Maintenance

Fri, 20 Oct 2023 11:02:00 +0000

Type: Incident

Affected Components: , , , , ,

Oct 20, 11:02:00 GMT+0
Investigating - We're currently working on some unplanned system maintenance. Please check back shortly. Thanks for your patience..

Oct 20, 12:27:53 GMT+0
Resolved - All services are now operational again. We will continue to investigate the root cause of this incident..

Oct 20, 11:08:43 GMT+0
Investigating - We have deployed the fix to our service. For the next few minutes, there will be latency in the request processing due to request backlog. The services will be fully functional in the next 30 minutes. We sincerely thank you for your patience and understanding..

Oct 20, 11:03:27 GMT+0
Investigating - Our engineers are still working on this ticket. Hopefully, in the next 30 minutes, you should see the service back up and running. We apologize for any inconvenience this may cause..

Login page unavailable

Tue, 25 Jul 2023 08:26:00 +0000

Type: Incident

Affected Components: , , ,

Jul 25, 08:26:00 GMT+0
Investigating - Certain users in certain regions are reporting issues accessing the login page of Willo. We are investigating the issue and have access restored for everyone shortly. Thanks for your patience.

Jul 25, 09:35:25 GMT+0
Resolved - This issue has now been resolved and we have released a patch for impacted Chrome and Chromium browsers. All users can now log in again as normal. Thank you for your patience..

Jul 25, 09:18:10 GMT+0
Investigating - A fix is being rolled out to affected Chrome and Chromium browsers now....

Jul 25, 09:12:09 GMT+0
Investigating - We have narrowed this down to specific versions of Chrome and Chromium browsers. The issue does not impact candidates or already logged in users. If you have Opera browser you can switch to this browser and log in successfully. A fix will be available soon..

Degraded Perfrormance

Wed, 7 Jun 2023 06:21:00 +0000

Type: Incident

Affected Components: , , , , , , , , , ,

Jun 7, 06:21:00 GMT+0
Investigating - Some of our users and candidates are having issues accessing the system. We're currently investigating and will have full access for everyone again shortly. Please check back here for updates..

Jun 7, 14:50:05 GMT+0
Resolved - Changes to restore access for all users have been successfully rolled out - we continue to monitor system access. If any user, or candidate has a technical query please contact us at: support.willo.video An incident report will be prepared within the next 24 hours. If you were impacted, we thank you for your patience..

Jun 7, 12:51:32 GMT+0
Investigating - Thank you for your patience - we're still working on rolling out access for affected users..

Jun 7, 10:52:14 GMT+0
Investigating - We are working to restore access to affected users in a controlled manner. This means that certain users and candidates will regain full access before others - this is to be expected and is completely normal. Thank you for your patience..

Jun 7, 08:54:41 GMT+0
Investigating - Our engineering team are preparing to make some changes to restore access for all users shortly. For candidates please check back later today to complete your interview. Thank you for your patience..

Services interrupted

Tue, 25 Apr 2023 10:40:00 +0000

Type: Incident

Affected Components: , , , ,

Apr 25, 10:40:00 GMT+0
Investigating - We are currently experiencing a partial outage and we have identified the root cause of the problem with our service. Our engineering team is working on the stability of Willo. We will keep you all posted on the status until we resolve the issue..

Apr 25, 11:08:07 GMT+0
Resolved - Willo is now fully operational and stable. Thank you for your patience..

Intermittent service disruption

Thu, 30 Mar 2023 07:09:00 +0000

Type: Incident

Affected Components: , , , ,

Mar 30, 07:09:00 GMT+0
Investigating - We experienced some intermittent service disruption due to data migrations where access to the database was not available. We apologise for any inconvenience caused and will conduct an investigation into the cause of the disruption to service..

Service temporarily interrupted

Mon, 19 Dec 2022 13:30:00 +0000

Type: Incident

Affected Components: , , , ,

Dec 19, 13:30:00 GMT+0
Investigating - Our application encountered a temporary connection interruption resulting in a partial outage..

Dec 19, 18:13:54 GMT+0
Investigating - The incident has been resolved.

System down

Fri, 16 Dec 2022 15:26:00 +0000

Type: Incident

Affected Components: , , , , , , , , , ,

Dec 16, 15:26:00 GMT+0
Investigating - We have had to restart the Willo application in order to address some performance issues affecting the platform. The system will be available within a matter of minutes - thank you for your patience..

Dec 16, 15:33:22 GMT+0
Resolved - The incident has been resolved.

Partial outage

Fri, 16 Dec 2022 15:00:00 +0000

Type: Incident

Affected Components: , , , ,

Dec 16, 15:00:00 GMT+0
Investigating - We have been experiencing intermittent partial outages due to high database load..

Dec 16, 15:34:36 GMT+0
Resolved - The incident has been resolved.

Interrupted service

Tue, 13 Dec 2022 12:00:00 +0000

Type: Incident

Affected Components: , , , ,

Dec 13, 12:00:00 GMT+0
Investigating - We are implementing some security & performance updates which are resulting in interrupted service. We plan to be done soon and thank you for your patience..

Dec 13, 13:22:13 GMT+0
Resolved - The incident has been resolved.

Service Interrupted

Tue, 22 Nov 2022 10:05:00 +0000

Type: Incident

Affected Components: , , , ,

Nov 22, 10:05:00 GMT+0
Investigating - Willo is currently experiencing some interrupted services. We are investigating the route cause to resume full service as soon as possible..

Nov 22, 10:42:02 GMT+0
Resolved - The incident has been resolved.

Nov 22, 10:37:10 GMT+0
Investigating - We're working on this, thanks for your continued patience..

Temporary interview interruption

Wed, 2 Nov 2022 10:35:00 +0000

Type: Incident

Affected Components: , , , ,

Nov 2, 10:35:00 GMT+0
Investigating - We are experiencing an issue with performance - please come back to try again in an hour..

Nov 2, 11:02:56 GMT+0
Resolved - The incident has been resolved.

Temporary interview interruption

Wed, 2 Nov 2022 10:20:00 +0000

Type: Incident

Affected Components:

Nov 2, 10:20:00 GMT+0
Investigating - We are experiencing an issue with some candidates completing interviews. We are working on improving the performance of our interview experience. If you are experiencing issues, please try again in an hour..

Nov 2, 11:03:25 GMT+0
Resolved - The incident has been resolved.

System Maintenance

Tue, 14 Jun 2022 06:25:00 +0000

Type: Incident

Affected Components: , , , , , , , ,

Jun 14, 06:25:00 GMT+0
Investigating - Some routine maintenance has resulted in down time and is taking longer than expected. We are working to resolve this as quickly as possible and thank you for your patience..

Jun 14, 07:48:50 GMT+0
Resolved - The incident has been resolved.

Intermittent Performance

Wed, 8 Jun 2022 23:00:00 +0000

Type: Incident

Affected Components:

Jun 8, 23:00:00 GMT+0
Investigating - Users with high volumes of interview responses are experiencing intermittent performance issues when loading candidate responses. We are investigating this as a priority..

Jun 9, 15:21:38 GMT+0
Resolved - The incident has been resolved.

Temporarily unavailable

Wed, 20 Apr 2022 03:33:00 +0000

Type: Incident

Affected Components:

Apr 20, 03:33:00 GMT+0
Investigating - Our automatic monitoring system has detected that Willo is temporarily unavailable. Please refresh your screen and try again in a few minutes..

Apr 20, 07:11:07 GMT+0
Investigating - The incident has been resolved.