Willo Статус - Історія інцидентів

Expect some services downtime due to server upgradation and maintenance

Mon, 28 Sep 2026 07:30:00 +0000

Type: Maintenance Affected Components: API, Lever, SAP SuccessFactors, Media playback, Intelligence, Sign up, Digital identity check, US Region, User Management, Sign in, JazzHR, Greenhouse, Pinpoint, DBS check, Assessment, Assessment Library, Zapier, Workday, Ashby, AXLR8, SmartRecruiters, Teamtailor, Workable, ID Verification, Recruitee Sep 8, 11:24:09 GMT+0 - Визначено - As part of the upgrade routine, we will be carrying out server maintenance/ up-gradation work for this Service. This work will affect the Service to be unavailable during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at \[helpdesk email id\] if you have any questions regarding this server upgrading exercise.

Expect some services downtime due to server upgradation and maintenance

Mon, 28 Sep 2026 07:00:00 +0000

Type: Maintenance Affected Components: API, Lever, SAP SuccessFactors, Media playback, Intelligence, EU Region, Sign up, Digital identity check, User Management, Sign in, JazzHR, Greenhouse, Pinpoint, DBS check, Assessment, Assessment Library, Zapier, Workday, Ashby, AXLR8, SmartRecruiters, Teamtailor, Workable, ID Verification, Recruitee Sep 8, 11:18:37 GMT+0 - Визначено - As part of the upgrade routine, we will be carrying out server maintenance/ up-gradation work for this Service. This work will affect the Service to be unavailable during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at \[helpdesk email id\] if you have any questions regarding this server upgrading exercise.

Expect some service interruption due to essential maintenance

Mon, 3 Aug 2026 07:30:00 +0000

Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , ,

Jul 20, 09:35:24 GMT+0
Визначено - As part of our upgrade routine, we will be carrying out server maintenance to make the platform faster, reliable and more secure. This work may result in a temporary interruption to usual Service for several minutes during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise..

Aug 3, 07:30:01 GMT+0
Визначено - Зараз триває технічне обслуговування.

Aug 3, 09:00:00 GMT+0
Завершено - Технічне обслуговування успішно завершено.

Expect some service interruption due to essential maintenance

Mon, 3 Aug 2026 07:00:00 +0000

Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , ,

Jul 20, 09:38:31 GMT+0
Визначено - As part of our upgrade routine, we will be carrying out server maintenance to make the platform faster, reliable and more secure. This work may result in a temporary interruption to usual Service for several minutes during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise..

Aug 3, 07:00:01 GMT+0
Визначено - Зараз триває технічне обслуговування.

Aug 3, 08:00:00 GMT+0
Завершено - Технічне обслуговування успішно завершено.

Platform access in certain regions

Tue, 14 Jul 2026 11:06:53 +0000

Type: Incident

Duration: 4 hours and 6 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , ,

Jul 14, 11:06:53 GMT+0
Вивчається - We are currently investigating this incident and will update this page shortly..

Jul 14, 11:19:03 GMT+0
Визначено - We have identified and are working on a fix for this incident. If you are experiencing this issue, please refresh your browser by: **Windows & Linux:** Press `Ctrl + F5` or `Ctrl + Shift + R`. **Mac:** Press `Cmd + Shift + R` You will be able to access Willo after this. .

Jul 14, 14:52:48 GMT+0
Моніторинг - We implemented a fix and are currently monitoring the result..

Jul 14, 15:13:20 GMT+0
Вирішено - This incident has been resolved..

Sub-processor outages affecting Willo Intelligence availability

Tue, 23 Jun 2026 14:00:24 +0000

Type: Incident

Duration: 1 hour and 57 minutes

Affected Components:

Jun 23, 14:00:24 GMT+0
Моніторинг - Due to the unavailability of Anthropic ([https://status.claude.com/)](https://status.claude.com/) and OpenAI () services, some of the Willo Intelligence features are currently unavailable. We are actively monitoring our subprocessors and the progress of this incident, and will update the system status accordingly. .

Jun 23, 15:57:29 GMT+0
Вирішено - The upstream issues affecting our subprocessors (Anthropic and OpenAI) have now been resolved. Willo Intelligence features are fully operational again. Thank you for your patience..

Service Disruption - Application Unavailable in Some Regions

Tue, 5 May 2026 08:45:00 +0000

Type: Incident

Duration: 1 hour and 7 minutes

Affected Components:

May 5, 08:45:00 GMT+0
Вивчається - We are currently investigating reports of the Willo platform being inaccessible for some users. Affected users will see a blank screen when attempting to access the application. This appears to be isolated to specific geographic regions and does not affect all users. Our engineering team has identified a likely cause and is actively working on a resolution. We will provide an update within 30 minutes. We apologise for the disruption..

May 5, 09:21:41 GMT+0
Визначено - We are continuing to work on resolving an issue affecting access to Willo for some users. If you are affected, you will see a blank white screen when attempting to log in. Our team has identified the cause and is actively implementing a fix. We expect to provide a further update within the next 20 minutes. We're sorry for the disruption to your hiring process and appreciate your patience..

May 5, 09:23:28 GMT+0
Моніторинг - The issue affecting access to Willo has been resolved. If you are still seeing a blank white screen, please try the following: 1. Clear your browser cache 2. Refresh the page If you continue to experience any issues after doing this, please contact our support team. We apologise for the disruption and thank you for your patience..

May 5, 09:52:19 GMT+0
Вирішено - We have monitored the service since the fix was applied and can confirm all users should now have access to Willo without any issues. If you cleared your browser cache earlier and are still experiencing any problems, please contact our support team. We apologise for the disruption caused this morning and thank you for your patience..

Expect some service interruption due to essential maintenance

Tue, 5 May 2026 07:00:00 +0000

Type: Maintenance

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , ,

May 5, 07:00:00 GMT+0
Завершено - As part of our upgrade routine, we will be carrying out server maintenance to make the platform faster, reliable and more secure. This work may result in a temporary interruption to usual Service for several minutes during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise..

May 5, 07:00:01 GMT+0
Завершено - Зараз триває технічне обслуговування.

[US Instance] Expect some services downtime due to server upgrade and maintenance

Wed, 7 Jan 2026 10:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , , , , , , , , , , , , , , , , ,

Jan 7, 10:00:00 GMT+0
Визначено - As part of the upgrade routine, we will be carrying out server maintenance. This work will affect the Service to be unavailable during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise..

Jan 7, 10:38:37 GMT+0
Визначено - The maintenance has been completed.

Expect some service interruption due to essential maintenance

Wed, 7 Jan 2026 08:00:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , , ,

Jan 7, 08:00:00 GMT+0
Визначено - As part of our upgrade routine, we will be carrying out server maintenance to make the platform faster, reliable and more secure. This work may result in a temporary interruption to usual Service for several minutes during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise..

Upcoming Scheduled Maintenance – Possible Temporary Service Interruption

Tue, 9 Dec 2025 08:00:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

Dec 9, 08:00:00 GMT+0
Визначено - As part of our ongoing commitment to improving platform performance, reliability, and security, we will be performing essential server maintenance. During this time, some users may experience brief interruptions to service. We apologise for any inconvenience this may cause and appreciate your understanding as we work to enhance your experience on the Willo platform. If you have any questions or need assistance, our support team is ready to help at support@willo.video. Thank you for your patience and continued trust in Willo..

Dec 9, 09:04:13 GMT+0
Визначено - The maintenance has been completed.

Services down due to Cloudflare issues

Tue, 18 Nov 2025 11:37:00 +0000

Type: Incident

Affected Components: , , , , , , , , , , , , , , , , , , , , , ,

Nov 18, 11:37:00 GMT+0
Вивчається - We are currently experiencing an outage and we have identified the root cause of the problem with Cloudflare. Our engineering team is currently monitoring the situation and working to restore system availability. Cloudflare are currently posting updates on the status of their investigation here which directly impacts the Willo service: https://www.cloudflarestatus.com/.

Nov 18, 19:00:42 GMT+0
Вирішено - The incident has been resolved.

Nov 18, 18:59:51 GMT+0
Вивчається - As a result of the most recent Cloudflare update, we are now marking this incident as resolved. Thank you for your patience. Update - Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency across the network. Our engineering teams continue to closely monitor the platform and perform a deeper investigation into the earlier disruption, but no configuration changes are being made at this time. At this point, it is considered safe to re-enable any Cloudflare services that were temporarily disabled during the incident. We will provide a final update once our investigation is complete. Nov 18, 2025 - 17:44 UTC.

Nov 18, 12:25:02 GMT+0
Вивчається - Cloudflare's most recent update: We continue to monitor the system through recovery and we are seeing errors and latency return to normal levels. A full post-incident investigation and details about the incident will be made available asap. Nov 18, 2025 - 17:14 UTC.

Nov 18, 14:49:01 GMT+0
Вивчається - Cloudflare have issued the following update: Monitoring - A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal. Nov 18, 2025 - 14:42 UTC We will keep the incident open until it is formally closed by Cloudflare..

Nov 18, 12:41:31 GMT+0
Вивчається - Cloudflare have reported that services are recovering and we are observing improved system availability in certain regions..

[US Only] Upcoming Scheduled Maintenance – Possible Temporary Service Interruption

Tue, 18 Nov 2025 08:00:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , , ,

Nov 18, 08:00:00 GMT+0
Визначено - As part of our ongoing commitment to improving platform performance, reliability, and security, we will be performing essential server maintenance. During this time, some users may experience brief interruptions to service. We apologise for any inconvenience this may cause and appreciate your understanding as we work to enhance your experience on the Willo platform. If you have any questions or need assistance, our support team is ready to help at support@willo.video. Thank you for your patience and continued trust in Willo..

Nov 18, 09:47:08 GMT+0
Визначено - The maintenance has been completed.

Extended service interruption due to essential maintenance - 30 minutes

Tue, 11 Nov 2025 10:13:00 +0000

Type: Maintenance

Duration: 32 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , ,

Nov 11, 10:13:00 GMT+0
Визначено - As part of our upgrade routine, we will be carrying out server maintenance to make the platform faster, reliable and more secure. This work may result in a temporary interruption to usual Service for several minutes during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise..

Scheduled maintenance of infrastructure

Tue, 11 Nov 2025 08:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components: , , , , ,

Nov 11, 08:00:00 GMT+0
Визначено - Some of our systems may experience downtime during this short maintenance window. Note that we schedule these maintenance windows at times which are likely to have minimal impact. Thank you for your patience..

US1 Application Operational Issues

Mon, 20 Oct 2025 08:51:00 +0000

Type: Incident

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

Oct 20, 08:51:00 GMT+0
Вивчається - Customers and candidates using our US1 application may experience errors or access issues. We are working with our cloud platform provider, AWS, to resolve it. Some of our integrated ATS partners may be impacted by this too. You can follow the status of this global outage at AWS here: https://health.aws.amazon.com/health/status.

Oct 20, 10:38:05 GMT+0
Вирішено - The incident has been resolved.

[US] Upcoming Scheduled Maintenance – Possible Temporary Service Interruption

Tue, 14 Oct 2025 09:15:00 +0000

Type: Maintenance

Duration: 3 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

Oct 14, 09:15:00 GMT+0
Визначено - As part of our ongoing commitment to improving platform performance, reliability, and security, we will be performing essential server maintenance. During this time, some users may experience brief interruptions to service. We apologise for any inconvenience this may cause and appreciate your understanding as we work to enhance your experience on the Willo platform. If you have any questions or need assistance, our support team is ready to help at support@willo.video. Thank you for your patience and continued trust in Willo..

[EU] Upcoming Scheduled Maintenance – Possible Temporary Service Interruption

Tue, 14 Oct 2025 06:15:00 +0000

Type: Maintenance

Duration: 3 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

Oct 14, 06:15:00 GMT+0
Визначено - As part of our ongoing commitment to improving platform performance, reliability, and security, we will be performing essential server maintenance. During this time, some users may experience brief interruptions to service. We apologise for any inconvenience this may cause and appreciate your understanding as we work to enhance your experience on the Willo platform. If you have any questions or need assistance, our support team is ready to help at support@willo.video. Thank you for your patience and continued trust in Willo..

US Platform Maintenance Notice

Tue, 7 Oct 2025 08:30:00 +0000

Type: Maintenance

Duration: 3 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

Oct 7, 08:30:00 GMT+0
Визначено - As part of our ongoing commitment to improving platform performance, reliability, and security, we will be carrying out essential maintenance on Willo’s US platform. 👉 Who will be affected? Only users who log in to and use Willo via our US platform may experience brief interruptions. If you normally use Willo outside the US, this will not affect you. We apologise for any inconvenience and appreciate your understanding as we continue to enhance your experience with Willo. If you have any questions or need assistance, please contact our support team at support.willo.video. Thank you for your patience and continued trust in Willo..

Scheduled maintenance period

Wed, 17 Sep 2025 21:00:00 +0000

Type: Maintenance

Duration: 3 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

Sep 17, 21:00:00 GMT+0
Визначено - We’ll be upgrading core services during this window. The platform will be unavailable for employers and candidates for up to 3 hours..

Upcoming Scheduled Maintenance – Temporary Service Interruption

Mon, 15 Sep 2025 05:00:00 +0000

Type: Maintenance

Duration: 3 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

Sep 11, 09:20:22 GMT+0
Визначено - This 3h maintenance window has been replaced by a shorter one later in the week..

Sep 15, 05:00:00 GMT+0
Визначено - As part of our ongoing commitment to improving platform performance, reliability, and security, we will be performing essential server maintenance. During this time, some users may experience brief interruptions to service. We apologise for any inconvenience this may cause and appreciate your understanding as we work to enhance your experience on the Willo platform. If you have any questions or need assistance, our support team is ready to help at support@willo.video. Thank you for your patience and continued trust in Willo..

Upcoming Scheduled Maintenance – Possible Temporary Service Interruption

Tue, 12 Aug 2025 06:00:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

Aug 12, 06:00:00 GMT+0
Визначено - As part of our ongoing commitment to improving platform performance, reliability, and security, we will be performing essential server maintenance. During this time, some users may experience brief interruptions to service. We apologise for any inconvenience this may cause and appreciate your understanding as we work to enhance your experience on the Willo platform. If you have any questions or need assistance, our support team is ready to help at support@willo.video. Thank you for your patience and continued trust in Willo..

Upcoming Scheduled Maintenance – Temporary Service Interruption

Mon, 28 Jul 2025 06:00:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

Jul 28, 06:00:00 GMT+0
Визначено - As part of our ongoing commitment to improving platform performance, reliability, and security, we will be performing essential server maintenance. During this time, some users may experience brief interruptions to service. We apologise for any inconvenience this may cause and appreciate your understanding as we work to enhance your experience on the Willo platform. If you have any questions or need assistance, our support team is ready to help at support@willo.video. Thank you for your patience and continued trust in Willo..

Upcoming Scheduled Maintenance – Possible Temporary Service Interruption

Tue, 20 May 2025 06:00:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

May 20, 06:00:00 GMT+0
Визначено - As part of our ongoing commitment to improving platform performance, reliability, and security, we will be performing essential server maintenance. During this time, some users may experience brief interruptions to service. We apologise for any inconvenience this may cause and appreciate your understanding as we work to enhance your experience on the Willo platform. If you have any questions or need assistance, our support team is ready to help at support.willo.video. Thank you for your patience and continued trust in Willo..

iOS 18.4 Recording Issue

Fri, 11 Apr 2025 08:29:00 +0000

Type: Incident

Affected Components:

Apr 11, 08:29:00 GMT+0
Вивчається - We're currently seeing issues with recording interviews on devices running iOS 18.4. If you're using this version, you may experience problems when trying to record your responses. Recommendation: Please use an alternative device (such as a laptop or Android phone) to complete your interview while we investigate. We'll share updates once this has been resolved. Thanks for your patience!.

Apr 13, 08:13:10 GMT+0
Вирішено - We've resolved the recording issue affecting candidates using iOS 18.4. After 48 hours of monitoring and verification, we can confirm that the issue is fully resolved and interviews are now working as expected on this version. Thank you for your patience..

Upcoming Scheduled Maintenance – Possible Temporary Service Interruption

Mon, 24 Mar 2025 07:00:00 +0000

Type: Maintenance

Duration: 4 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

Mar 24, 07:00:00 GMT+0
Визначено - As part of our ongoing commitment to improving platform performance, reliability, and security, we will be performing essential server maintenance. During this time, some users may experience brief interruptions to service. We apologise for any inconvenience this may cause and appreciate your understanding as we work to enhance your experience on the Willo platform. If you have any questions or need assistance, our support team is ready to help on support.willo.video. Thank you for your patience and continued trust in Willo..

Expect some service interruption due to essential maintenance

Mon, 24 Feb 2025 07:00:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

Feb 24, 07:00:00 GMT+0
Визначено - As part of our upgrade routine, we will be carrying out server maintenance to make the platform faster, reliable and more secure. This work may result in a temporary interruption to usual service during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support.willo.video if you have any questions regarding this server upgrading exercise..

Scheduled update - application unavailable during maintenance window

Mon, 10 Feb 2025 07:00:00 +0000

Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

Feb 10, 07:00:00 GMT+0
Визначено - During this update, we’ll be introducing a range of performance enhancements to ensure a smoother experience for all users. Please note that a temporary downtime will be required during the maintenance window, which may impact access to the platform. To avoid any disruptions, we recommend refraining from using the Willo platform during this brief maintenance period. You can always stay informed about what we’re working on by visiting feedback.willo.video. Thank you for your understanding and support as we continue to make Willo better for everyone..

Scheduled update

Mon, 9 Dec 2024 19:00:00 +0000

Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

Dec 9, 19:00:00 GMT+0
Визначено - This is our bi-monthly update to the platform where we introduce various performance improvements and new features. We anticipate there to be a brief period downtime as a result of some security updates so please be aware that accessing the platform during this maintenance window may be impacted. To avoid being impacted by this scheduled update we suggest you limit your use of the Willo platform during this short period of time. You can see what we are working on at feedback.willo.video at anytime. Thanks for your patience whilst we make Willo better for everyone..

Scheduled update

Mon, 25 Nov 2024 07:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

Nov 25, 07:00:00 GMT+0
Визначено - This is our bi-monthly update to the platform where we introduce various performance improvements and new features. We do not anticipate any downtime but please be aware that accessing the platform during this maintenance window may be impacted. To avoid being impacted by this scheduled update we suggest you limit your use of the Willo platform during this short period of time. You can see what we are working on at feedback.willo.video at anytime. Thanks for your patience whilst we make Willo better for everyone..

Scheduled update

Mon, 7 Oct 2024 05:00:00 +0000

Type: Maintenance

Duration: 6 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

Oct 7, 05:00:00 GMT+0
Визначено - This scheduled update to the platform will introduce various performance improvements and new features. We do not anticipate any downtime but please be aware that accessing the platform during this maintenance window may be impacted. To avoid being impacted by this scheduled update we suggest you limit your use of the Willo platform during this short period of time. You can see what we are working on at feedback.willo.video at anytime. Thanks for your patience whilst we make Willo better for everyone..

Degraded performance due to asynchronous processing

Mon, 19 Aug 2024 08:00:00 +0000

Type: Incident

Affected Components: , , , , , , , , , , , , , , ,

Aug 19, 08:00:00 GMT+0
Вивчається - We are currently experiencing degraded performance with the processing of submitted interviews. Integrated systems users will notice a delay in results being returned as a result of video processing delays. Our engineering team is working on identifying the cause of the delays and treating it. Candidates remain unaffected by this and are able to complete interviews without interruption. We will keep you all posted with any notable progress..

Aug 21, 07:27:02 GMT+0
Вирішено - We have monitored the system over the last 12 hours and can confirm that normal service has resumed so we will be closing this report. Thank you once again for your patience and understanding..

Aug 20, 15:20:29 GMT+0
Вивчається - We have made an update which has addressed the delays and we have increased the processing capacity to clear the backlog as quickly as possible. Based on the current rate of progress, we expect that all outstanding interviews should be processed and available within the next few hours. You can expect any integration to update as processing completes. We thank you for your patience..

Aug 20, 15:18:07 GMT+0
Вивчається - We are continuing to work on resolving the delays in media processing and thank you for your continued patience. Please rest assured that we are treating this as an absolute priority and interviews will continue to process, albeit with a delay in comparison to usual service times..

Global IT outage - Willo unaffected

Fri, 19 Jul 2024 07:00:00 +0000

Type: Incident

Jul 19, 07:00:00 GMT+0
Вивчається - We are aware of a global IT outage which is affecting many organisations around the world. Details of the organisations affected can be seen here: https://downdetector.co.uk/ As it stands, the Willo service remains unaffected, however we will continue to monitor and test the system to ensure that service is maintained..

Jul 19, 14:03:46 GMT+0
Вирішено - The incident has been resolved.

Jul 19, 14:01:23 GMT+0
Вивчається - As we are not a Crowdstrike user, we remained unaffected by this outage. Regardless, we recognised that any number of vendors or subprocessors of Willo may have been impacted by this incident which could have resulted in an impact to Willo's service. As a result of the incident now being addressed, we are comfortable that any risk has been addressed and we are now closing this incident..

Degraded database performance

Thu, 16 May 2024 18:20:00 +0000

Type: Incident

Affected Components: , , , ,

May 16, 18:20:00 GMT+0
Вивчається - We are currently experiencing slower than usual database performance, though the system remains available. We have identified the root cause of the problem and our engineering team is working on a fix. Details of the maintenance schedule for this can be accessed here: https://willovideo.freshstatus.io/incident/932211.

May 17, 06:48:07 GMT+0
Вирішено - The incident has been resolved.

Audio playback on iOS devices

Thu, 11 Apr 2024 19:12:00 +0000

Type: Incident

Affected Components:

Apr 11, 19:12:00 GMT+0
Вивчається - Audio playback on certain iOS devices can be on mute by default. We are currently working on a solution. The workaround is to playback video in fullscreen where an unmute icon will be visible..

Apr 12, 08:17:02 GMT+0
Вирішено - We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks for your patience..

Partial outage due to routine patch deployment

Wed, 6 Mar 2024 12:45:00 +0000

Type: Incident

Affected Components: , , , , , , , , , , , , , , , , , ,

Mar 6, 12:45:00 GMT+0
Вивчається - A routine patch deployment has resulted in a higher-than-usual database load which may cause temporary unavailability of service for some users. Our engineering team is working on fixing this as a matter of urgency. We will keep you posted on the status until we resolve the issue..

Mar 6, 13:45:35 GMT+0
Вирішено - Full availability was restored as of 13:45 (UTC) and the system has remained stable for 25 minutes. This matter is now considered resolved..

Degraded performance

Mon, 29 Jan 2024 11:10:00 +0000

Type: Incident

Affected Components: , , , , ,

Jan 29, 11:10:00 GMT+0
Вивчається - We are currently experiencing degraded performance resulting in difficulties accessing the Willo platform for some of our customers and candidates. Our engineering team is working on resolving the issue. We will keep you all posted on this status page. Thank you for your patience..

Jan 29, 11:49:07 GMT+0
Вивчається - The incident has been resolved.

PDF downloads

Mon, 13 Nov 2023 14:46:00 +0000

Type: Incident

Affected Components: ,

Nov 13, 14:46:00 GMT+0
Вивчається - Certain users are experiencing access denied issues when trying to view or download PDF files. We're working on a solution now..

Nov 13, 14:55:04 GMT+0
Вирішено - This has now been fixed for all users. Please refresh your page before trying to download a PDF file again. If you have any persistent issues please contact the support team. Thanks for your patience :).

Unplanned Maintenance

Fri, 20 Oct 2023 11:02:00 +0000

Type: Incident

Affected Components: , , , , ,

Oct 20, 11:02:00 GMT+0
Вивчається - We're currently working on some unplanned system maintenance. Please check back shortly. Thanks for your patience..

Oct 20, 12:27:53 GMT+0
Вирішено - All services are now operational again. We will continue to investigate the root cause of this incident..

Oct 20, 11:08:43 GMT+0
Вивчається - We have deployed the fix to our service. For the next few minutes, there will be latency in the request processing due to request backlog. The services will be fully functional in the next 30 minutes. We sincerely thank you for your patience and understanding..

Oct 20, 11:03:27 GMT+0
Вивчається - Our engineers are still working on this ticket. Hopefully, in the next 30 minutes, you should see the service back up and running. We apologize for any inconvenience this may cause..

Login page unavailable

Tue, 25 Jul 2023 08:26:00 +0000

Type: Incident

Affected Components: , , ,

Jul 25, 08:26:00 GMT+0
Вивчається - Certain users in certain regions are reporting issues accessing the login page of Willo. We are investigating the issue and have access restored for everyone shortly. Thanks for your patience.

Jul 25, 09:35:25 GMT+0
Вирішено - This issue has now been resolved and we have released a patch for impacted Chrome and Chromium browsers. All users can now log in again as normal. Thank you for your patience..

Jul 25, 09:18:10 GMT+0
Вивчається - A fix is being rolled out to affected Chrome and Chromium browsers now....

Jul 25, 09:12:09 GMT+0
Вивчається - We have narrowed this down to specific versions of Chrome and Chromium browsers. The issue does not impact candidates or already logged in users. If you have Opera browser you can switch to this browser and log in successfully. A fix will be available soon..

Degraded Perfrormance

Wed, 7 Jun 2023 06:21:00 +0000

Type: Incident

Affected Components: , , , , , , , , , ,

Jun 7, 06:21:00 GMT+0
Вивчається - Some of our users and candidates are having issues accessing the system. We're currently investigating and will have full access for everyone again shortly. Please check back here for updates..

Jun 7, 14:50:05 GMT+0
Вирішено - Changes to restore access for all users have been successfully rolled out - we continue to monitor system access. If any user, or candidate has a technical query please contact us at: support.willo.video An incident report will be prepared within the next 24 hours. If you were impacted, we thank you for your patience..

Jun 7, 12:51:32 GMT+0
Вивчається - Thank you for your patience - we're still working on rolling out access for affected users..

Jun 7, 10:52:14 GMT+0
Вивчається - We are working to restore access to affected users in a controlled manner. This means that certain users and candidates will regain full access before others - this is to be expected and is completely normal. Thank you for your patience..

Jun 7, 08:54:41 GMT+0
Вивчається - Our engineering team are preparing to make some changes to restore access for all users shortly. For candidates please check back later today to complete your interview. Thank you for your patience..

Services interrupted

Tue, 25 Apr 2023 10:40:00 +0000

Type: Incident

Affected Components: , , , ,

Apr 25, 10:40:00 GMT+0
Вивчається - We are currently experiencing a partial outage and we have identified the root cause of the problem with our service. Our engineering team is working on the stability of Willo. We will keep you all posted on the status until we resolve the issue..

Apr 25, 11:08:07 GMT+0
Вирішено - Willo is now fully operational and stable. Thank you for your patience..

Intermittent service disruption

Thu, 30 Mar 2023 07:09:00 +0000

Type: Incident

Affected Components: , , , ,

Mar 30, 07:09:00 GMT+0
Вивчається - We experienced some intermittent service disruption due to data migrations where access to the database was not available. We apologise for any inconvenience caused and will conduct an investigation into the cause of the disruption to service..

Service temporarily interrupted

Mon, 19 Dec 2022 13:30:00 +0000

Type: Incident

Affected Components: , , , ,

Dec 19, 13:30:00 GMT+0
Вивчається - Our application encountered a temporary connection interruption resulting in a partial outage..

Dec 19, 18:13:54 GMT+0
Вивчається - The incident has been resolved.

System down

Fri, 16 Dec 2022 15:26:00 +0000

Type: Incident

Affected Components: , , , , , , , , , ,

Dec 16, 15:26:00 GMT+0
Вивчається - We have had to restart the Willo application in order to address some performance issues affecting the platform. The system will be available within a matter of minutes - thank you for your patience..

Dec 16, 15:33:22 GMT+0
Вирішено - The incident has been resolved.

Partial outage

Fri, 16 Dec 2022 15:00:00 +0000

Type: Incident

Affected Components: , , , ,

Dec 16, 15:00:00 GMT+0
Вивчається - We have been experiencing intermittent partial outages due to high database load..

Dec 16, 15:34:36 GMT+0
Вирішено - The incident has been resolved.

Interrupted service

Tue, 13 Dec 2022 12:00:00 +0000

Type: Incident

Affected Components: , , , ,

Dec 13, 12:00:00 GMT+0
Вивчається - We are implementing some security & performance updates which are resulting in interrupted service. We plan to be done soon and thank you for your patience..

Dec 13, 13:22:13 GMT+0
Вирішено - The incident has been resolved.

Service Interrupted

Tue, 22 Nov 2022 10:05:00 +0000

Type: Incident

Affected Components: , , , ,

Nov 22, 10:05:00 GMT+0
Вивчається - Willo is currently experiencing some interrupted services. We are investigating the route cause to resume full service as soon as possible..

Nov 22, 10:42:02 GMT+0
Вирішено - The incident has been resolved.

Nov 22, 10:37:10 GMT+0
Вивчається - We're working on this, thanks for your continued patience..

Temporary interview interruption

Wed, 2 Nov 2022 10:35:00 +0000

Type: Incident

Affected Components: , , , ,

Nov 2, 10:35:00 GMT+0
Вивчається - We are experiencing an issue with performance - please come back to try again in an hour..

Nov 2, 11:02:56 GMT+0
Вирішено - The incident has been resolved.

Temporary interview interruption

Wed, 2 Nov 2022 10:20:00 +0000

Type: Incident

Affected Components:

Nov 2, 10:20:00 GMT+0
Вивчається - We are experiencing an issue with some candidates completing interviews. We are working on improving the performance of our interview experience. If you are experiencing issues, please try again in an hour..

Nov 2, 11:03:25 GMT+0
Вирішено - The incident has been resolved.