Willo - Services down due to Cloudflare issues – Hændelsesdetaljer

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Services down due to Cloudflare issues

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Operationel
Påbegyndt 5 måneder sidenVarede cirka 7 timer

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Opdateringer
  • Løst
    Løst

    The incident has been resolved

  • Opdatering
    Opdatering

    As a result of the most recent Cloudflare update, we are now marking this incident as resolved. Thank you for your patience. Update - Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency across the network. Our engineering teams continue to closely monitor the platform and perform a deeper investigation into the earlier disruption, but no configuration changes are being made at this time. At this point, it is considered safe to re-enable any Cloudflare services that were temporarily disabled during the incident. We will provide a final update once our investigation is complete. Nov 18, 2025 - 17:44 UTC

  • Opdatering
    Opdatering

    Cloudflare have issued the following update: Monitoring - A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal. Nov 18, 2025 - 14:42 UTC We will keep the incident open until it is formally closed by Cloudflare.

  • Opdatering
    Opdatering

    Cloudflare have reported that services are recovering and we are observing improved system availability in certain regions.

  • Opdatering
    Opdatering

    Cloudflare's most recent update: We continue to monitor the system through recovery and we are seeing errors and latency return to normal levels. A full post-incident investigation and details about the incident will be made available asap. Nov 18, 2025 - 17:14 UTC

  • Undersøger
    Undersøger

    We are currently experiencing an outage and we have identified the root cause of the problem with Cloudflare. Our engineering team is currently monitoring the situation and working to restore system availability. Cloudflare are currently posting updates on the status of their investigation here which directly impacts the Willo service: https://www.cloudflarestatus.com/