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Willo is now fully operational and stable. Thank you for your patience.
We are currently experiencing a partial outage and we have identified the root cause of the problem with our service. Our engineering team is working on the stability of Willo. We will keep you all posted on the status until we resolve the issue.
We experienced some intermittent service disruption due to data migrations where access to the database was not available. We apologise for any inconvenience caused and will conduct an investigation into the cause of the disruption to service.
As part of the upgrade routine, we will be carrying out maintenance & upgrades for this service. This work will affect the Service to be unavailable during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this maintenance exercise.
Disruptive maintenance is scheduled for Digital Identity Checks and UK Right to Work checks on 11 March between 08:00-08:05 UTC. Users may see an error message or find Digital Identity Checks unavailable at this time.
As part of the upgrade routine, we will be carrying out maintenance work for this Service. This work will affect the Service to be unavailable during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this upgrading exercise.
As part of the upgrade routine, we will be carrying out server maintenance/ up-gradation work for this Service. This work will affect the Service to be unavailable during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise.
As part of the upgrade routine, we will be carrying out security improvements for this Service. This work will affect the Service to be unavailable during the maintenance window and may result in some users being logged out the system. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise.
feb. 2023 til apr. 2023
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