Willo - Historial de avisos

Sistemas funcionando con normalidad

EU Region - En funcionamiento

100% - disponible
dic 2021 · 100.0%ene 2022 · 100.0%feb · 100.0%

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dic 2021
ene 2022
feb 2022

US Region - En funcionamiento

100% - disponible
dic 2021 · 100.0%ene 2022 · 100.0%feb · 100.0%

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dic 2021
ene 2022
feb 2022

Historial de avisos

feb 2022

Intermittent speed issues
  • Actualizar
    UTC
    Actualizar

    The system is now stable, we are continuing to explore the root cause. Thanks again for your patience.

  • Investigando
    UTC
    Investigando

    We are continuing to have intermittent issues with the load speed of the system. Our team are continuing to work on this with AWS. We thank you for your patience.

System running slow
  • Resuelto
    UTC
    Resuelto

    The system is now stable again. The degraded performance was due to network issues that we are continuing to investigate with our suppliers.

  • Investigando
    UTC
    Investigando

    Following a successful reload of the system, we have encountered the same issue with session build up. We continue to investigate the root of the problem and thank you for your patience.

System slow to load
  • Resuelto
    UTC
    Resuelto

    The issue has been resolved and the system is fully operative again. Thank you for your patience.

  • Investigando
    UTC
    Investigando

    We are aware that the system is currently slow to load and are investigating the issue with Amazon.

ene 2022

Uploading videos & files
  • Resuelto
    UTC
    Resuelto

    The incident has been resolved

  • Investigando
    UTC
    Investigando

    Some browsers and networks are currently having issues uploading files or videos, resulting in a 'Network Error' message being displayed. This is a localised issue affecting a very small minority of users. We are currently investigating the issue and thank you for your patience.

dic 2021

System is slow to load
  • Resuelto
    UTC
    Resuelto

    Thanks for your patience, all users should now have super-speedy access again. Any issues please contact our support desk.

  • Actualizar
    UTC
    Actualizar

    We are extremely busy at the moment but expect everything to be back to normal within a few hours. If you are having trouble accessing Willo please check this page and try again later.

  • Investigando
    UTC
    Investigando

    We're currently investigating, thanks for your patience.

Stop recording button
  • Resuelto
    UTC
    Resuelto

    We have temporarily changed the camera settings on iPhone whilst using Safari to allow older devices, and those with limited storage space to interview successfully.

  • Actualizar
    UTC
    Actualizar

    The issue has been identified to only affect Safari browsers and a fix will be in place shortly. In the meantime please use Google Chrome or Firefox browsers to access Willo. Thanks for your patience.

  • Investigando
    UTC
    Investigando

    Some browsers and devices are causing the Stop recording button to fail to respond. This is a localised issue and affecting less than 3% of interviews. Whilst we fix it we suggest using an alternative browser or even an alternative device if you have one.

dic 2021 a feb 2022

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