Willo - Historique des incidents

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EU Region - Opérationnel

100% - disponibilité
févr. 2024 · 100.0%mars · 100.0%avr. · 100.0%

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févr. 2024
mars 2024
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US Region - Performances dégradées

100% - disponibilité
févr. 2024 · 100.0%mars · 100.0%avr. · 100.0%

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févr. 2024
mars 2024
avr. 2024

Historique des incidents

avr. 2024

Expect some service interruption due to essential maintenance
  • En cours
    avril 30, 2024 à 09:12UTC
    En cours
    avril 30, 2024 à 09:12UTC

    Maintenance is ongoing and currently running to schedule. Thank you for your continued patience!

  • Pas encore commencé
    avril 30, 2024 à 06:30UTC
    Pas encore commencé
    avril 30, 2024 à 06:30UTC

    As part of our upgrade routine, we will be carrying out server maintenance to make the platform faster, reliable and more secure. This work may result in a temporary interruption to usual Service for up to 2 hours - we recommend you do not attempt to start an interview during this time. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise.

Expect some service interruption due to essential maintenance
  • Pas encore commencé
    avril 22, 2024 à 08:00UTC
    Pas encore commencé
    avril 22, 2024 à 08:00UTC

    As part of our upgrade routine, we will be carrying out server maintenance to make the platform faster, reliable and more secure. This work may result in a temporary interruption to usual Service for several minutes during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise.

Audio playback on iOS devices
  • Résolu
    UTC
    Résolu

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks for your patience.

  • Détecté
    UTC
    Détecté

    Audio playback on certain iOS devices can be on mute by default. We are currently working on a solution. The workaround is to playback video in fullscreen where an unmute icon will be visible.

Expect some service interruption due to essential maintenance
  • Pas encore commencé
    avril 09, 2024 à 07:15UTC
    Pas encore commencé
    avril 09, 2024 à 07:15UTC

    As part of our upgrade routine, we will be carrying out server maintenance. This work may result in a temporary interruption to usual Service for several minutes during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise.

mars 2024

Partial outage due to routine patch deployment
  • Résolu
    UTC
    Résolu

    Full availability was restored as of 13:45 (UTC) and the system has remained stable for 25 minutes. This matter is now considered resolved.

  • Détecté
    UTC
    Détecté

    A routine patch deployment has resulted in a higher-than-usual database load which may cause temporary unavailability of service for some users. Our engineering team is working on fixing this as a matter of urgency. We will keep you posted on the status until we resolve the issue.

févr. 2024

Aucun incident signalé ce mois-ci

févr. 2024 à avr. 2024

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