Willo - Cronologia degli avvisi

Tutti i sistemi sono operativi

EU Region - Operativo

100% - uptime
mar 2024 · 100.0%apr · 100.0%mag · 100.0%

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mar 2024
apr 2024
mag 2024

US Region - Operativo

100% - uptime
mar 2024 · 100.0%apr · 100.0%mag · 100.0%

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mar 2024
apr 2024
mag 2024

Cronologia degli avvisi

mag 2024

Expect some services downtime due to database maintenance
  • Pianificato
    maggio 17, 2024 at 18:00UTC
    Pianificato
    maggio 17, 2024 at 18:00UTC

    As part of the upgrade routine, we will be carrying out database maintenance work. This work result in service interruption during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise.

  • Aggiornare
    maggio 17, 2024 at 06:48UTC
    Aggiornare
    maggio 17, 2024 at 06:48UTC

    TThe maintenance has been completed

  • In corso
    maggio 17, 2024 at 06:46UTC
    In corso
    maggio 17, 2024 at 06:46UTC

    Database maintenance is complete and we are now verifying the changes

Degraded database performance
  • Risolto
    UTC
    Risolto

    The incident has been resolved

  • Verifiche
    UTC
    Verifiche

    We are currently experiencing slower than usual database performance, though the system remains available. We have identified the root cause of the problem and our engineering team is working on a fix. Details of the maintenance schedule for this can be accessed here: https://willovideo.freshstatus.io/incident/932211

apr 2024

Expect some service interruption due to essential maintenance
  • In corso
    aprile 30, 2024 at 09:12UTC
    In corso
    aprile 30, 2024 at 09:12UTC

    Maintenance is ongoing and currently running to schedule. Thank you for your continued patience!

  • Pianificato
    aprile 30, 2024 at 06:30UTC
    Pianificato
    aprile 30, 2024 at 06:30UTC

    As part of our upgrade routine, we will be carrying out server maintenance to make the platform faster, reliable and more secure. This work may result in a temporary interruption to usual Service for up to 2 hours - we recommend you do not attempt to start an interview during this time. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise.

Expect some service interruption due to essential maintenance
  • Pianificato
    aprile 22, 2024 at 08:00UTC
    Pianificato
    aprile 22, 2024 at 08:00UTC

    As part of our upgrade routine, we will be carrying out server maintenance to make the platform faster, reliable and more secure. This work may result in a temporary interruption to usual Service for several minutes during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise.

Audio playback on iOS devices
  • Risolto
    UTC
    Risolto

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks for your patience.

  • Verifiche
    UTC
    Verifiche

    Audio playback on certain iOS devices can be on mute by default. We are currently working on a solution. The workaround is to playback video in fullscreen where an unmute icon will be visible.

Expect some service interruption due to essential maintenance
  • Pianificato
    aprile 09, 2024 at 07:15UTC
    Pianificato
    aprile 09, 2024 at 07:15UTC

    As part of our upgrade routine, we will be carrying out server maintenance. This work may result in a temporary interruption to usual Service for several minutes during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise.

mar 2024

Partial outage due to routine patch deployment
  • Risolto
    UTC
    Risolto

    Full availability was restored as of 13:45 (UTC) and the system has remained stable for 25 minutes. This matter is now considered resolved.

  • Verifiche
    UTC
    Verifiche

    A routine patch deployment has resulted in a higher-than-usual database load which may cause temporary unavailability of service for some users. Our engineering team is working on fixing this as a matter of urgency. We will keep you posted on the status until we resolve the issue.

mar 2024 to mag 2024

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