Willo - Stop recording button – Incidentdetails

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Stop recording button

Opgelost
Operationeel
Begon op meer dan 4 jaar geledenDuurde 4 dagen

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Updates
  • Opgelost
    UTC
    Opgelost

    We have temporarily changed the camera settings on iPhone whilst using Safari to allow older devices, and those with limited storage space to interview successfully.

  • Update
    UTC
    Update

    The issue has been identified to only affect Safari browsers and a fix will be in place shortly. In the meantime please use Google Chrome or Firefox browsers to access Willo. Thanks for your patience.

  • Onderzoeken
    UTC
    Onderzoeken

    Some browsers and devices are causing the Stop recording button to fail to respond. This is a localised issue and affecting less than 3% of interviews. Whilst we fix it we suggest using an alternative browser or even an alternative device if you have one.