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100% - oppetid
mars 2024 · 100.0%apr. · 100.0%mai · 100.0%

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mars 2024
apr. 2024
mai 2024

US Region - Operasjonell

100% - oppetid
mars 2024 · 100.0%apr. · 100.0%mai · 100.0%

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mars 2024
apr. 2024
mai 2024

Legg merke til historikk

mai 2024

Expect some services downtime due to database maintenance
  • Ikke startet ennå
    mai 17, 2024 kl. 18:00UTC
    Ikke startet ennå
    mai 17, 2024 kl. 18:00UTC

    As part of the upgrade routine, we will be carrying out database maintenance work. This work result in service interruption during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise.

  • Oppdater
    mai 17, 2024 kl. 06:48UTC
    Oppdater
    mai 17, 2024 kl. 06:48UTC

    TThe maintenance has been completed

  • Pågår
    mai 17, 2024 kl. 06:46UTC
    Pågår
    mai 17, 2024 kl. 06:46UTC

    Database maintenance is complete and we are now verifying the changes

Degraded database performance
  • Løst
    UTC
    Løst

    The incident has been resolved

  • Undersøker
    UTC
    Undersøker

    We are currently experiencing slower than usual database performance, though the system remains available. We have identified the root cause of the problem and our engineering team is working on a fix. Details of the maintenance schedule for this can be accessed here: https://willovideo.freshstatus.io/incident/932211

apr. 2024

Expect some service interruption due to essential maintenance
  • Pågår
    april 30, 2024 kl. 09:12UTC
    Pågår
    april 30, 2024 kl. 09:12UTC

    Maintenance is ongoing and currently running to schedule. Thank you for your continued patience!

  • Ikke startet ennå
    april 30, 2024 kl. 06:30UTC
    Ikke startet ennå
    april 30, 2024 kl. 06:30UTC

    As part of our upgrade routine, we will be carrying out server maintenance to make the platform faster, reliable and more secure. This work may result in a temporary interruption to usual Service for up to 2 hours - we recommend you do not attempt to start an interview during this time. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise.

Expect some service interruption due to essential maintenance
  • Ikke startet ennå
    april 22, 2024 kl. 08:00UTC
    Ikke startet ennå
    april 22, 2024 kl. 08:00UTC

    As part of our upgrade routine, we will be carrying out server maintenance to make the platform faster, reliable and more secure. This work may result in a temporary interruption to usual Service for several minutes during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise.

Audio playback on iOS devices
  • Løst
    UTC
    Løst

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks for your patience.

  • Undersøker
    UTC
    Undersøker

    Audio playback on certain iOS devices can be on mute by default. We are currently working on a solution. The workaround is to playback video in fullscreen where an unmute icon will be visible.

Expect some service interruption due to essential maintenance
  • Ikke startet ennå
    april 09, 2024 kl. 07:15UTC
    Ikke startet ennå
    april 09, 2024 kl. 07:15UTC

    As part of our upgrade routine, we will be carrying out server maintenance. This work may result in a temporary interruption to usual Service for several minutes during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise.

mars 2024

Partial outage due to routine patch deployment
  • Løst
    UTC
    Løst

    Full availability was restored as of 13:45 (UTC) and the system has remained stable for 25 minutes. This matter is now considered resolved.

  • Undersøker
    UTC
    Undersøker

    A routine patch deployment has resulted in a higher-than-usual database load which may cause temporary unavailability of service for some users. Our engineering team is working on fixing this as a matter of urgency. We will keep you posted on the status until we resolve the issue.

mars 2024 til mai 2024

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