Willo - Sorun Geçmişi

Tüm servisler düzgün çalışıyor.

EU Region - Düzgün çalışıyor.

100% - çalışma süresi
Mar 2024 · 100.0%Nis · 100.0%May · 100.0%

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Mar 2024
Nis 2024
May 2024

US Region - Düzgün çalışıyor.

100% - çalışma süresi
Mar 2024 · 100.0%Nis · 100.0%May · 100.0%

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Mar 2024
Nis 2024
May 2024

Sorun Geçmişi

May 2024

Expect some services downtime due to database maintenance
  • Planlandı
    Mayıs 17, 2024 - 18:00UTC
    Planlandı
    Mayıs 17, 2024 - 18:00UTC

    As part of the upgrade routine, we will be carrying out database maintenance work. This work result in service interruption during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise.

  • Güncelleme
    Mayıs 17, 2024 - 06:48UTC
    Güncelleme
    Mayıs 17, 2024 - 06:48UTC

    TThe maintenance has been completed

  • Devam ediyor
    Mayıs 17, 2024 - 06:46UTC
    Devam ediyor
    Mayıs 17, 2024 - 06:46UTC

    Database maintenance is complete and we are now verifying the changes

Degraded database performance
  • Çözüldü
    UTC
    Çözüldü

    The incident has been resolved

  • Araştırılıyor
    UTC
    Araştırılıyor

    We are currently experiencing slower than usual database performance, though the system remains available. We have identified the root cause of the problem and our engineering team is working on a fix. Details of the maintenance schedule for this can be accessed here: https://willovideo.freshstatus.io/incident/932211

Nis 2024

Expect some service interruption due to essential maintenance
  • Devam ediyor
    Nisan 30, 2024 - 09:12UTC
    Devam ediyor
    Nisan 30, 2024 - 09:12UTC

    Maintenance is ongoing and currently running to schedule. Thank you for your continued patience!

  • Planlandı
    Nisan 30, 2024 - 06:30UTC
    Planlandı
    Nisan 30, 2024 - 06:30UTC

    As part of our upgrade routine, we will be carrying out server maintenance to make the platform faster, reliable and more secure. This work may result in a temporary interruption to usual Service for up to 2 hours - we recommend you do not attempt to start an interview during this time. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise.

Expect some service interruption due to essential maintenance
  • Planlandı
    Nisan 22, 2024 - 08:00UTC
    Planlandı
    Nisan 22, 2024 - 08:00UTC

    As part of our upgrade routine, we will be carrying out server maintenance to make the platform faster, reliable and more secure. This work may result in a temporary interruption to usual Service for several minutes during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise.

Audio playback on iOS devices
  • Çözüldü
    UTC
    Çözüldü

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks for your patience.

  • Araştırılıyor
    UTC
    Araştırılıyor

    Audio playback on certain iOS devices can be on mute by default. We are currently working on a solution. The workaround is to playback video in fullscreen where an unmute icon will be visible.

Expect some service interruption due to essential maintenance
  • Planlandı
    Nisan 09, 2024 - 07:15UTC
    Planlandı
    Nisan 09, 2024 - 07:15UTC

    As part of our upgrade routine, we will be carrying out server maintenance. This work may result in a temporary interruption to usual Service for several minutes during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise.

Mar 2024

Partial outage due to routine patch deployment
  • Çözüldü
    UTC
    Çözüldü

    Full availability was restored as of 13:45 (UTC) and the system has remained stable for 25 minutes. This matter is now considered resolved.

  • Araştırılıyor
    UTC
    Araştırılıyor

    A routine patch deployment has resulted in a higher-than-usual database load which may cause temporary unavailability of service for some users. Our engineering team is working on fixing this as a matter of urgency. We will keep you posted on the status until we resolve the issue.

Mar 2024 - May 2024

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