Willo - 通知歷史

體驗部分性能下降

EU Region - 運行正常

100% - 正常運行時間
11月 2021 · 100.0%12月 · 100.0%1月 2022 · 100.0%

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11月 2021
12月 2021
1月 2022

US Region - 性能下降

100% - 正常運行時間
11月 2021 · 100.0%12月 · 100.0%1月 2022 · 100.0%

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11月 2021
12月 2021
1月 2022

通知歷史

1月 2022

Uploading videos & files
  • 已解決
    UTC
    已解決

    The incident has been resolved

  • 調查中
    UTC
    調查中

    Some browsers and networks are currently having issues uploading files or videos, resulting in a 'Network Error' message being displayed. This is a localised issue affecting a very small minority of users. We are currently investigating the issue and thank you for your patience.

12月 2021

System is slow to load
  • 已解決
    UTC
    已解決

    Thanks for your patience, all users should now have super-speedy access again. Any issues please contact our support desk.

  • 更新
    UTC
    更新

    We are extremely busy at the moment but expect everything to be back to normal within a few hours. If you are having trouble accessing Willo please check this page and try again later.

  • 調查中
    UTC
    調查中

    We're currently investigating, thanks for your patience.

Stop recording button
  • 已解決
    UTC
    已解決

    We have temporarily changed the camera settings on iPhone whilst using Safari to allow older devices, and those with limited storage space to interview successfully.

  • 更新
    UTC
    更新

    The issue has been identified to only affect Safari browsers and a fix will be in place shortly. In the meantime please use Google Chrome or Firefox browsers to access Willo. Thanks for your patience.

  • 調查中
    UTC
    調查中

    Some browsers and devices are causing the Stop recording button to fail to respond. This is a localised issue and affecting less than 3% of interviews. Whilst we fix it we suggest using an alternative browser or even an alternative device if you have one.

11月 2021

Video processing
  • 已解決
    UTC
    已解決

    We've resolved this issue and all newly recorded videos are either processed or being processed at the moment. Have a great day and thanks for your patience!

  • 調查中
    UTC
    調查中

    We're working on a delay in videos being processed, this should be resolved shortly. You can still use the platform as normal but watching newly recorded videos back may take a little longer. Thanks for your patience.

11月 2021 至 1月 2022

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