Willo - Degraded performance due to asynchronous processing – Incident details

We have monitored the system over the last 12 hours and can confirm that normal service has resumed so we will be closing this report. Thank you once again for your patience and understanding.

We have made an update which has addressed the delays and we have increased the processing capacity to clear the backlog as quickly as possible. Based on the current rate of progress, we expect that all outstanding interviews should be processed and available within the next few hours. You can expect any integration to update as processing completes. We thank you for your patience.

We are continuing to work on resolving the delays in media processing and thank you for your continued patience. Please rest assured that we are treating this as an absolute priority and interviews will continue to process, albeit with a delay in comparison to usual service times.