Willo - Degraded performance due to asynchronous processing – Incident details

All systems operational

Degraded performance due to asynchronous processing

Resolved
Degraded performance
Started over 1 year agoLasted 2 days

Affected

Integrations

Degraded performance from 8:00 AM to 7:27 AM

API

Degraded performance from 8:00 AM to 7:27 AM

Ashby

Degraded performance from 8:00 AM to 7:27 AM

AXLR8

Degraded performance from 8:00 AM to 7:27 AM

Digital identity check

Degraded performance from 8:00 AM to 7:27 AM

DBS check

Degraded performance from 8:00 AM to 7:27 AM

Updates
  • Resolved
    Resolved

    We have monitored the system over the last 12 hours and can confirm that normal service has resumed so we will be closing this report. Thank you once again for your patience and understanding.

  • Update
    Update

    We have made an update which has addressed the delays and we have increased the processing capacity to clear the backlog as quickly as possible. Based on the current rate of progress, we expect that all outstanding interviews should be processed and available within the next few hours. You can expect any integration to update as processing completes. We thank you for your patience.

  • Update
    Update

    We are continuing to work on resolving the delays in media processing and thank you for your continued patience. Please rest assured that we are treating this as an absolute priority and interviews will continue to process, albeit with a delay in comparison to usual service times.

  • Investigating
    Investigating

    We are currently experiencing degraded performance with the processing of submitted interviews. Integrated systems users will notice a delay in results being returned as a result of video processing delays. Our engineering team is working on identifying the cause of the delays and treating it. Candidates remain unaffected by this and are able to complete interviews without interruption. We will keep you all posted with any notable progress.