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The system is now stable, we are continuing to explore the root cause. Thanks again for your patience.
We are continuing to have intermittent issues with the load speed of the system. Our team are continuing to work on this with AWS. We thank you for your patience.
The system is now stable again. The degraded performance was due to network issues that we are continuing to investigate with our suppliers.
Following a successful reload of the system, we have encountered the same issue with session build up. We continue to investigate the root of the problem and thank you for your patience.
The issue has been resolved and the system is fully operative again. Thank you for your patience.
We are aware that the system is currently slow to load and are investigating the issue with Amazon.
The incident has been resolved
Some browsers and networks are currently having issues uploading files or videos, resulting in a 'Network Error' message being displayed. This is a localised issue affecting a very small minority of users. We are currently investigating the issue and thank you for your patience.
Thanks for your patience, all users should now have super-speedy access again. Any issues please contact our support desk.
We are extremely busy at the moment but expect everything to be back to normal within a few hours. If you are having trouble accessing Willo please check this page and try again later.
We're currently investigating, thanks for your patience.
We have temporarily changed the camera settings on iPhone whilst using Safari to allow older devices, and those with limited storage space to interview successfully.
The issue has been identified to only affect Safari browsers and a fix will be in place shortly. In the meantime please use Google Chrome or Firefox browsers to access Willo. Thanks for your patience.
Some browsers and devices are causing the Stop recording button to fail to respond. This is a localised issue and affecting less than 3% of interviews. Whilst we fix it we suggest using an alternative browser or even an alternative device if you have one.
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