Willo - Degraded Perfrormance – Incident details

Experiencing partially degraded performance

Degraded Perfrormance

Resolved
Partial outage
Started about 3 years agoLasted about 8 hours

Affected

Candidates

Employers

Partial outage from 6:21 AM to 2:50 PM

Sign up

Partial outage from 6:21 AM to 2:50 PM

Media playback

Partial outage from 6:21 AM to 2:50 PM

Assessment Library

Partial outage from 6:21 AM to 2:50 PM

User Management

Partial outage from 6:21 AM to 2:50 PM

Updates
  • Resolved
    UTC
    Resolved

    Changes to restore access for all users have been successfully rolled out - we continue to monitor system access. If any user, or candidate has a technical query please contact us at: support.willo.video An incident report will be prepared within the next 24 hours. If you were impacted, we thank you for your patience.

  • Update
    UTC
    Update

    Thank you for your patience - we're still working on rolling out access for affected users.

  • Update
    UTC
    Update

    We are working to restore access to affected users in a controlled manner. This means that certain users and candidates will regain full access before others - this is to be expected and is completely normal. Thank you for your patience.

  • Update
    UTC
    Update

    Our engineering team are preparing to make some changes to restore access for all users shortly. For candidates please check back later today to complete your interview. Thank you for your patience.

  • Investigating
    UTC
    Investigating

    Some of our users and candidates are having issues accessing the system. We're currently investigating and will have full access for everyone again shortly. Please check back here for updates.