Willo - Login page unavailable – Incident details

Experiencing partially degraded performance

Login page unavailable

Resolved
Degraded performance
Started about 3 years agoLasted about 1 hour

Affected

Employers

Degraded performance from 8:26 AM to 9:35 AM, Operational from 8:26 AM to 9:35 AM

Sign up

Degraded performance from 8:26 AM to 9:35 AM

Media playback

Operational from 8:26 AM to 9:35 AM

Assessment Library

Operational from 8:26 AM to 9:35 AM

User Management

Operational from 8:26 AM to 9:35 AM

Updates
  • Resolved
    UTC
    Resolved

    This issue has now been resolved and we have released a patch for impacted Chrome and Chromium browsers. All users can now log in again as normal. Thank you for your patience.

  • Update
    UTC
    Update

    A fix is being rolled out to affected Chrome and Chromium browsers now...

  • Update
    UTC
    Update

    We have narrowed this down to specific versions of Chrome and Chromium browsers. The issue does not impact candidates or already logged in users. If you have Opera browser you can switch to this browser and log in successfully. A fix will be available soon.

  • Investigating
    UTC
    Investigating

    Certain users in certain regions are reporting issues accessing the login page of Willo. We are investigating the issue and have access restored for everyone shortly. Thanks for your patience