Willo - Audio playback on iOS devices – Incident details

Experiencing partially degraded performance

Audio playback on iOS devices

Resolved
Operational
Started over 2 years agoLasted about 13 hours

Affected

Employers

Operational from 7:12 PM to 8:17 AM

Media playback

Operational from 7:12 PM to 8:17 AM

Updates
  • Resolved
    UTC
    Resolved

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks for your patience.

  • Investigating
    UTC
    Investigating

    Audio playback on certain iOS devices can be on mute by default. We are currently working on a solution. The workaround is to playback video in fullscreen where an unmute icon will be visible.