Willo - Services down due to Cloudflare issues – Incident details

The incident has been resolved

As a result of the most recent Cloudflare update, we are now marking this incident as resolved. Thank you for your patience. Update - Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency across the network. Our engineering teams continue to closely monitor the platform and perform a deeper investigation into the earlier disruption, but no configuration changes are being made at this time. At this point, it is considered safe to re-enable any Cloudflare services that were temporarily disabled during the incident. We will provide a final update once our investigation is complete. Nov 18, 2025 - 17:44 UTC

Cloudflare have issued the following update: Monitoring - A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal. Nov 18, 2025 - 14:42 UTC We will keep the incident open until it is formally closed by Cloudflare.

Cloudflare have reported that services are recovering and we are observing improved system availability in certain regions.

Cloudflare's most recent update: We continue to monitor the system through recovery and we are seeing errors and latency return to normal levels. A full post-incident investigation and details about the incident will be made available asap. Nov 18, 2025 - 17:14 UTC