Willo - Notice history

Experiencing partially degraded performance

EU Region - Operational

100% - uptime
May 2026 · 100.0%Jun · 100.0%Jul · 99.61%

Previous page

Next page

May 2026
Jun 2026
Jul 2026

US Region - Degraded performance

100% - uptime
May 2026 · 100.0%Jun · 100.0%Jul · 100.0%

Previous page

Next page

May 2026
Jun 2026
Jul 2026

Notice history

Jul 2026

Platform access in certain regions
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    We have identified and are working on a fix for this incident. If you are experiencing this issue, please refresh your browser by:

    Windows & Linux: Press Ctrl + F5 or Ctrl + Shift + R.

    Mac: Press Cmd + Shift + R


    You will be able to access Willo after this.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident and will update this page shortly.

Jun 2026

Sub-processor outages affecting Willo Intelligence availability
  • Resolved
    UTC
    Resolved

    The upstream issues affecting our subprocessors (Anthropic and OpenAI) have now been resolved. Willo Intelligence features are fully operational again.

    Thank you for your patience.

  • Monitoring
    UTC
    Monitoring

    Due to the unavailability of Anthropic (https://status.claude.com/) and OpenAI (https://status.openai.com/) services, some of the Willo Intelligence features are currently unavailable.

    We are actively monitoring our subprocessors and the progress of this incident, and will update the system status accordingly.

May 2026

Service Disruption - Application Unavailable in Some Regions
  • Resolved
    UTC
    Resolved

    We have monitored the service since the fix was applied and can confirm all users should now have access to Willo without any issues. If you cleared your browser cache earlier and are still experiencing any problems, please contact our support team.

    We apologise for the disruption caused this morning and thank you for your patience.

  • Monitoring
    UTC
    Monitoring

    The issue affecting access to Willo has been resolved. If you are still seeing a blank white screen, please try the following:

    1. Clear your browser cache

    2. Refresh the page

    If you continue to experience any issues after doing this, please contact our support team.

    We apologise for the disruption and thank you for your patience.

  • Identified
    UTC
    Identified

    We are continuing to work on resolving an issue affecting access to Willo for some users. If you are affected, you will see a blank white screen when attempting to log in.

    Our team has identified the cause and is actively implementing a fix. We expect to provide a further update within the next 20 minutes.

    We're sorry for the disruption to your hiring process and appreciate your patience.

  • Investigating
    UTC
    Investigating

    We are currently investigating reports of the Willo platform being inaccessible for some users. Affected users will see a blank screen when attempting to access the application. This appears to be isolated to specific geographic regions and does not affect all users.

    Our engineering team has identified a likely cause and is actively working on a resolution. We will provide an update within 30 minutes.

    We apologise for the disruption.

Expect some service interruption due to essential maintenance
  • Update
    May 05, 2026 at 7:00 AMUTC
    Update
    May 05, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • Completed
    May 05, 2026 at 7:00 AMUTC
    Completed
    May 05, 2026 at 7:00 AMUTC

    As part of our upgrade routine, we will be carrying out server maintenance to make the platform faster, reliable and more secure. This work may result in a temporary interruption to usual Service for several minutes during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise.

May 2026 to Jul 2026

Next