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Thanks for your patience, all users should now have super-speedy access again. Any issues please contact our support desk.
We are extremely busy at the moment but expect everything to be back to normal within a few hours. If you are having trouble accessing Willo please check this page and try again later.
We're currently investigating, thanks for your patience.
We have temporarily changed the camera settings on iPhone whilst using Safari to allow older devices, and those with limited storage space to interview successfully.
The issue has been identified to only affect Safari browsers and a fix will be in place shortly. In the meantime please use Google Chrome or Firefox browsers to access Willo. Thanks for your patience.
Some browsers and devices are causing the Stop recording button to fail to respond. This is a localised issue and affecting less than 3% of interviews. Whilst we fix it we suggest using an alternative browser or even an alternative device if you have one.
We've resolved this issue and all newly recorded videos are either processed or being processed at the moment. Have a great day and thanks for your patience!
We're working on a delay in videos being processed, this should be resolved shortly. You can still use the platform as normal but watching newly recorded videos back may take a little longer. Thanks for your patience.
The incident has been resolved
We are aware that some users are experiencing an issue with loading interviews. A solution has been identified and we expect normal service will be resumed shortly. People completing interviews are not affected. Thank you for your patience.
Oct 2021 to Dec 2021
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