Willo - Notice history

System Under Maintenance

EU Region - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

US Region - Under maintenance

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Notice history

Sep 2024

Scheduled update
  • Planned
    September 09, 2024 at 6:00 AM
    Planned
    September 09, 2024 at 6:00 AM

    We will be introducing various performance improvements and security updates on 9th September. It is possible that there may be periods of time where the service is unavailable during the maintenance window so please be aware that accessing the platform during this time may be impacted. To avoid being impacted by this scheduled update we suggest you limit your use of the Willo platform during this short period of time. You can see what we are working on at feedback.willo.video at anytime. Thanks for your patience whilst we make Willo better for everyone.

Aug 2024

Degraded performance due to asynchronous processing
  • Resolved
    Resolved

    We have monitored the system over the last 12 hours and can confirm that normal service has resumed so we will be closing this report. Thank you once again for your patience and understanding.

  • Update
    Update

    We have made an update which has addressed the delays and we have increased the processing capacity to clear the backlog as quickly as possible. Based on the current rate of progress, we expect that all outstanding interviews should be processed and available within the next few hours. You can expect any integration to update as processing completes. We thank you for your patience.

  • Update
    Update

    We are continuing to work on resolving the delays in media processing and thank you for your continued patience. Please rest assured that we are treating this as an absolute priority and interviews will continue to process, albeit with a delay in comparison to usual service times.

  • Investigating
    Investigating

    We are currently experiencing degraded performance with the processing of submitted interviews. Integrated systems users will notice a delay in results being returned as a result of video processing delays. Our engineering team is working on identifying the cause of the delays and treating it. Candidates remain unaffected by this and are able to complete interviews without interruption. We will keep you all posted with any notable progress.

Important security updates
  • Planned
    August 05, 2024 at 8:05 AM
    Planned
    August 05, 2024 at 8:05 AM

    We are making some important security updates to all production environments. Service interruption should be negligible if at all noticeable during the maintenance window. In the unlikely event that you require additional support accessing Willo following the maintenance window as a result of these changes, please contact support@willo.video for more information.

Important security updates
  • Planned
    August 05, 2024 at 7:00 AM
    Planned
    August 05, 2024 at 7:00 AM

    We are making some important security updates to all production environments. Service interruption should be negligible if at all noticeable during the maintenance window. In the unlikely event that you require additional support accessing Willo following the maintenance window as a result of these changes, please contact support@willo.video for more information.

Jul 2024

Global IT outage - Willo unaffected
  • Resolved
    Resolved

    The incident has been resolved

  • Update
    Update

    As we are not a Crowdstrike user, we remained unaffected by this outage. Regardless, we recognised that any number of vendors or subprocessors of Willo may have been impacted by this incident which could have resulted in an impact to Willo's service. As a result of the incident now being addressed, we are comfortable that any risk has been addressed and we are now closing this incident.

  • Investigating
    Investigating

    We are aware of a global IT outage which is affecting many organisations around the world. Details of the organisations affected can be seen here: https://downdetector.co.uk/ As it stands, the Willo service remains unaffected, however we will continue to monitor and test the system to ensure that service is maintained.

Jul 2024 to Sep 2024

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