Willo - Historial de avisos

Sistemas funcionando con normalidad

EU Region - En funcionamiento

100% - disponible
mar 2024 · 100.0%abr · 100.0%may · 100.0%

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mar 2024
abr 2024
may 2024

US Region - En funcionamiento

100% - disponible
mar 2024 · 100.0%abr · 100.0%may · 100.0%

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mar 2024
abr 2024
may 2024

Historial de avisos

may 2024

Expect some services downtime due to database maintenance
  • Programado
    mayo 17, 2024 a 18:00UTC
    Programado
    mayo 17, 2024 a 18:00UTC

    As part of the upgrade routine, we will be carrying out database maintenance work. This work result in service interruption during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise.

  • Actualizar
    mayo 17, 2024 a 06:48UTC
    Actualizar
    mayo 17, 2024 a 06:48UTC

    TThe maintenance has been completed

  • En progreso
    mayo 17, 2024 a 06:46UTC
    En progreso
    mayo 17, 2024 a 06:46UTC

    Database maintenance is complete and we are now verifying the changes

Degraded database performance
  • Resuelto
    UTC
    Resuelto

    The incident has been resolved

  • Investigando
    UTC
    Investigando

    We are currently experiencing slower than usual database performance, though the system remains available. We have identified the root cause of the problem and our engineering team is working on a fix. Details of the maintenance schedule for this can be accessed here: https://willovideo.freshstatus.io/incident/932211

abr 2024

Expect some service interruption due to essential maintenance
  • En progreso
    abril 30, 2024 a 09:12UTC
    En progreso
    abril 30, 2024 a 09:12UTC

    Maintenance is ongoing and currently running to schedule. Thank you for your continued patience!

  • Programado
    abril 30, 2024 a 06:30UTC
    Programado
    abril 30, 2024 a 06:30UTC

    As part of our upgrade routine, we will be carrying out server maintenance to make the platform faster, reliable and more secure. This work may result in a temporary interruption to usual Service for up to 2 hours - we recommend you do not attempt to start an interview during this time. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise.

Expect some service interruption due to essential maintenance
  • Programado
    abril 22, 2024 a 08:00UTC
    Programado
    abril 22, 2024 a 08:00UTC

    As part of our upgrade routine, we will be carrying out server maintenance to make the platform faster, reliable and more secure. This work may result in a temporary interruption to usual Service for several minutes during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise.

Audio playback on iOS devices
  • Resuelto
    UTC
    Resuelto

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks for your patience.

  • Investigando
    UTC
    Investigando

    Audio playback on certain iOS devices can be on mute by default. We are currently working on a solution. The workaround is to playback video in fullscreen where an unmute icon will be visible.

Expect some service interruption due to essential maintenance
  • Programado
    abril 09, 2024 a 07:15UTC
    Programado
    abril 09, 2024 a 07:15UTC

    As part of our upgrade routine, we will be carrying out server maintenance. This work may result in a temporary interruption to usual Service for several minutes during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise.

mar 2024

Partial outage due to routine patch deployment
  • Resuelto
    UTC
    Resuelto

    Full availability was restored as of 13:45 (UTC) and the system has remained stable for 25 minutes. This matter is now considered resolved.

  • Investigando
    UTC
    Investigando

    A routine patch deployment has resulted in a higher-than-usual database load which may cause temporary unavailability of service for some users. Our engineering team is working on fixing this as a matter of urgency. We will keep you posted on the status until we resolve the issue.

mar 2024 a may 2024

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