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The maintenance has been completed
As part of our ongoing commitment to improving platform performance, reliability, and security, we will be performing essential server maintenance. During this time, some users may experience brief interruptions to service. We apologise for any inconvenience this may cause and appreciate your understanding as we work to enhance your experience on the Willo platform. If you have any questions or need assistance, our support team is ready to help at support@willo.video. Thank you for your patience and continued trust in Willo.
The incident has been resolved
As a result of the most recent Cloudflare update, we are now marking this incident as resolved. Thank you for your patience. Update - Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency across the network. Our engineering teams continue to closely monitor the platform and perform a deeper investigation into the earlier disruption, but no configuration changes are being made at this time. At this point, it is considered safe to re-enable any Cloudflare services that were temporarily disabled during the incident. We will provide a final update once our investigation is complete. Nov 18, 2025 - 17:44 UTC
Cloudflare have issued the following update: Monitoring - A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal. Nov 18, 2025 - 14:42 UTC We will keep the incident open until it is formally closed by Cloudflare.
Cloudflare have reported that services are recovering and we are observing improved system availability in certain regions.
Cloudflare's most recent update: We continue to monitor the system through recovery and we are seeing errors and latency return to normal levels. A full post-incident investigation and details about the incident will be made available asap. Nov 18, 2025 - 17:14 UTC
We are currently experiencing an outage and we have identified the root cause of the problem with Cloudflare. Our engineering team is currently monitoring the situation and working to restore system availability. Cloudflare are currently posting updates on the status of their investigation here which directly impacts the Willo service: https://www.cloudflarestatus.com/
As part of our upgrade routine, we will be carrying out server maintenance to make the platform faster, reliable and more secure. This work may result in a temporary interruption to usual Service for several minutes during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise.
Some of our systems may experience downtime during this short maintenance window. Note that we schedule these maintenance windows at times which are likely to have minimal impact. Thank you for your patience.
Customers and candidates using our US1 application may experience errors or access issues. We are working with our cloud platform provider, AWS, to resolve it. Some of our integrated ATS partners may be impacted by this too. You can follow the status of this global outage at AWS here: https://health.aws.amazon.com/health/status
As part of our ongoing commitment to improving platform performance, reliability, and security, we will be carrying out essential maintenance on Willo’s US platform. 👉 Who will be affected? Only users who log in to and use Willo via our US platform may experience brief interruptions. If you normally use Willo outside the US, this will not affect you. We apologise for any inconvenience and appreciate your understanding as we continue to enhance your experience with Willo. If you have any questions or need assistance, please contact our support team at support.willo.video. Thank you for your patience and continued trust in Willo.
oct 2025 a dic 2025
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