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Nov. 2023
Dez. 2023
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Hinweisverlauf

Aktuellen Status anzeigen

Jan. 2024

Degraded performance
GelöstBeeinträchtigte Leistung9 Minuten
  • Update
    UTC
    Update

    The incident has been resolved

  • Analyse
    UTC
    Analyse

    We are currently experiencing degraded performance resulting in difficulties accessing the Willo platform for some of our customers and candidates. Our engineering team is working on resolving the issue. We will keep you all posted on this status page. Thank you for your patience.

Dez. 2023

Diesen Monat wurden keine Hinweise gemeldet

Nov. 2023

PDF downloads
GelöstBeeinträchtigte Leistung9 Minuten
  • Gelöst
    UTC
    Gelöst

    This has now been fixed for all users. Please refresh your page before trying to download a PDF file again. If you have any persistent issues please contact the support team. Thanks for your patience :)

  • Analyse
    UTC
    Analyse

    Certain users are experiencing access denied issues when trying to view or download PDF files. We're working on a solution now.

NOV13
Digital Identity Verification essential maintenance.
AbgeschlossenWartung30 Minuten
  • Geplant
    November 13, 2023 um 08:00UTC
    Geplant
    November 13, 2023 um 08:00UTC

    As part of the upgrade routine, maintenance will be carried out for all Identity Verification services. This work may result in Identity Verification services being unavailable during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise.

  • Update
    November 09, 2023 um 06:28UTC
    Update
    November 09, 2023 um 06:28UTC

    TThe maintenance has been completed

  • In Bearbeitung
    November 09, 2023 um 06:28UTC
    In Bearbeitung
    November 09, 2023 um 06:28UTC

    The maintenance has been started

NOV9
Scheduled Maintenance of Willo Application
AbgeschlossenWartung2 Stunden 30 Minuten
  • Update
    November 09, 2023 um 10:41UTC
    Update
    November 09, 2023 um 10:41UTC

    TThe maintenance has been completed

  • Update
    November 09, 2023 um 10:11UTC
    Update
    November 09, 2023 um 10:11UTC

    The Willo application is now available again although it may appear slow to load while the changes take effect. We are continuing to verify the changes and will update the status accordingly once complete. If you have any questions regarding the Willo application, please get in touch with support@willo.video

  • Update
    November 09, 2023 um 09:02UTC
    Update
    November 09, 2023 um 09:02UTC

    We are currently in the final stages of testing and hope to resume normal service shortly.

  • In Bearbeitung
    November 09, 2023 um 07:50UTC
    In Bearbeitung
    November 09, 2023 um 07:50UTC

    We are beyond the halfway point of the scheduled maintenance window. Current work is going according to schedule, and tests up until this point have been successful. Thank you for your continued patience.

  • Geplant
    November 09, 2023 um 06:30UTC
    Geplant
    November 09, 2023 um 06:30UTC

    Maintenance Details: Date: November 9, 2023 Time: 06:00 - 09:00 (UTC) Duration: 3 hours During this maintenance period, the Willo web application will be temporarily unavailable. Our team will be working diligently to perform necessary updates and improvements to enhance your user experience. We understand that this may cause some inconvenience, and we apologize for any disruption this may cause. However, please be assured that we are committed to ensuring that Willo operates smoothly and securely. Action required: During the scheduled maintenance window, Willo’s Integrations and APIs will experience temporary interruptions. In order to ensure the smooth execution of these processes, we request that you refrain from initiating remote invites within this timeframe. Thank you for your understanding and continued support. If you have any urgent questions regarding this maintenance, please do not hesitate to reach out to our support team at support@willo.video

  • In Bearbeitung
    November 09, 2023 um 06:30UTC
    In Bearbeitung
    November 09, 2023 um 06:30UTC

    The maintenance has been started

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