Willo - Notice history

Experiencing partially degraded performance

EU Region - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

US Region - Degraded performance

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Notice history

Apr 2024

Expect some service interruption due to essential maintenance
  • In progress
    April 30, 2024 at 9:12 AMUTC
    In progress
    April 30, 2024 at 9:12 AMUTC

    Maintenance is ongoing and currently running to schedule. Thank you for your continued patience!

  • Planned
    April 30, 2024 at 6:30 AMUTC
    Planned
    April 30, 2024 at 6:30 AMUTC

    As part of our upgrade routine, we will be carrying out server maintenance to make the platform faster, reliable and more secure. This work may result in a temporary interruption to usual Service for up to 2 hours - we recommend you do not attempt to start an interview during this time. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise.

Expect some service interruption due to essential maintenance
  • Planned
    April 22, 2024 at 8:00 AMUTC
    Planned
    April 22, 2024 at 8:00 AMUTC

    As part of our upgrade routine, we will be carrying out server maintenance to make the platform faster, reliable and more secure. This work may result in a temporary interruption to usual Service for several minutes during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise.

Audio playback on iOS devices
  • Resolved
    UTC
    Resolved

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks for your patience.

  • Investigating
    UTC
    Investigating

    Audio playback on certain iOS devices can be on mute by default. We are currently working on a solution. The workaround is to playback video in fullscreen where an unmute icon will be visible.

Expect some service interruption due to essential maintenance
  • Planned
    April 09, 2024 at 7:15 AMUTC
    Planned
    April 09, 2024 at 7:15 AMUTC

    As part of our upgrade routine, we will be carrying out server maintenance. This work may result in a temporary interruption to usual Service for several minutes during the maintenance window. We apologize for any inconvenience this may cause. Please do not hesitate to contact our support team at support@willo.video if you have any questions regarding this server upgrading exercise.

Mar 2024

Partial outage due to routine patch deployment
  • Resolved
    UTC
    Resolved

    Full availability was restored as of 13:45 (UTC) and the system has remained stable for 25 minutes. This matter is now considered resolved.

  • Investigating
    UTC
    Investigating

    A routine patch deployment has resulted in a higher-than-usual database load which may cause temporary unavailability of service for some users. Our engineering team is working on fixing this as a matter of urgency. We will keep you posted on the status until we resolve the issue.

Feb 2024

No notices reported this month

Feb 2024 to Apr 2024

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