Willo - Historique des incidents

Système en maintenance

EU Region - Opérationnel

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oct. 2021 · 100.0%nov. · 100.0%déc. · 100.0%

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oct. 2021
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US Region - Maintenance en cours

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oct. 2021 · 100.0%nov. · 100.0%déc. · 100.0%

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oct. 2021
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Historique des incidents

déc. 2021

System is slow to load
  • Résolu
    Résolu

    Thanks for your patience, all users should now have super-speedy access again. Any issues please contact our support desk.

  • Mettre à jour
    Mettre à jour

    We are extremely busy at the moment but expect everything to be back to normal within a few hours. If you are having trouble accessing Willo please check this page and try again later.

  • Détecté
    Détecté

    We're currently investigating, thanks for your patience.

Stop recording button
  • Résolu
    Résolu

    We have temporarily changed the camera settings on iPhone whilst using Safari to allow older devices, and those with limited storage space to interview successfully.

  • Mettre à jour
    Mettre à jour

    The issue has been identified to only affect Safari browsers and a fix will be in place shortly. In the meantime please use Google Chrome or Firefox browsers to access Willo. Thanks for your patience.

  • Détecté
    Détecté

    Some browsers and devices are causing the Stop recording button to fail to respond. This is a localised issue and affecting less than 3% of interviews. Whilst we fix it we suggest using an alternative browser or even an alternative device if you have one.

nov. 2021

Video processing
  • Résolu
    Résolu

    We've resolved this issue and all newly recorded videos are either processed or being processed at the moment. Have a great day and thanks for your patience!

  • Détecté
    Détecté

    We're working on a delay in videos being processed, this should be resolved shortly. You can still use the platform as normal but watching newly recorded videos back may take a little longer. Thanks for your patience.

oct. 2021

Slow loading of interviews
  • Résolu
    Résolu

    The incident has been resolved

  • Détecté
    Détecté

    We are aware that some users are experiencing an issue with loading interviews. A solution has been identified and we expect normal service will be resumed shortly. People completing interviews are not affected. Thank you for your patience.

oct. 2021 à déc. 2021

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